Abby Yoong

Experience

• 

  Pan Resources Pte Ltd

  Apr 2011 - Dec 2012

  Assistant Associate

  • Data entry, updating and managing client portfolios assigned• Handle enquires/ emails from client • Filing for invoices under paid or unpaid for different client portfolios• Dispatching of client’s documents and payment advices to respective clients• Compute premium breakdown • Entering of invoices and commissions into PIBS Systems for tracking of client’s payments• Liaise with insurer to ensure timely issuance of client’s medical cards• Doubling checking of business rule before dispatching medical cards issued by insurer to the respective HR departments Show less

• 

  CXA Group

  Jan 2013 - Jun 2020

  • Provide guidance to new colleagues on processing and system.• Responsible to work with the team to clear the processing transactions within the turnaround time. • Handle 2nd level complaint cases.• Maintaining the working relationship with the assigned clients.• Preparing the correct and updated renewal data for submission to the client (HR) and insurer.• Ensuring prompt and accurate billing and documentation from the insurer.• Providing premium breakdown and adjustment invoices for the client.• Handle employee movement and update employee listing to insurer promptly.• Prepare and send medical cards for those with outpatient medical insurance to clients.• Handle medical underwriting requirements/decisions with clients (HR and Employees).• Provide technical support to Contact Centre on policy administration related areas.• Assist manager on daily updates on email pending and making sure no outstanding.• Assist on ad-hoc project and ensure my team is updated on all the new arrangement to Insurer and from clients. Show less • Managed and update renewal / adhoc employee listing • Handle enquires/ emails from client and insurer• Assist to obtain Product Summary, Guide to Health Insurance and • Benefits Schedule from insurer for Voluntary Enrolment • Check Invoices received from insurer• Compute premium breakdown • Track Medical Underwriting • Update CXA portal making sure of all data entry enter is correctly updated.• Addition / Deletion /Changes / Maintaining our CXA portal • Inform Insurer and Admin to update Employee Listing • Generate/ prorate Leavers’ report • Update different Insurers clinic panel listings and distribute to respective clients• Supervised and monitor admin support works• Others Administrative duties Show less

  • POLICY ADMIN TEAM LEAD

    Jan 2018 - Jun 2020

  • EXECUTIVE (POLICY SERVICER)

    Jan 2013 - Dec 2017
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  Impact lifestyle Business Coach

  Jan 2019 - now

  Entrepreneur/ Business Coach/ Podcaster/ Author

  • Teach and guide new aspiring entrepreneurs to start their coaching business/ Home business• Fast Forward Your Entrepreneur Journey Podcast Show to help entrepreneurs all around the world toshare insight, motivate, and inspire people to become their next level.• Co-producer for Show Your Talent 26-hour event charity Show.• Live event coordinator for a live workshop.• Launch your online courses in 30 days• Next Level You in 30 days coaching program to help coaches launch their coaching business• Part of the Case studies for "Ignite the Passion: Co-Create Your Dreams" book being launched thisyear 2022.• Past Businesses: The Popcorn seller SG/ Ah Heng Salted Egg Chips Show less

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  Pacific Prime

  Jul 2020 - now

  ECommerce Operational Specialist

  This position will cover all countries and instances for CXAShop, which will primarily cover the day-today operations• Work with and assist vendors on the full scope of onboarding, account maintenance, and post-salesissues on the CXAShop, building rapport with them to retaining vendors.• Assist, escalate, and resolve where possible employee queries with regards to CXAShop• Working with internal parties on setting up and configuration of CXAShop accounts for CXA clients• Assist in weekly and ad-hoc reports for the purpose of performance reporting, shop operations, andcommunication, where necessary• Working to document where necessary to improve the shop and external demonstrations required forboth internal and external parties• Collaborate with marketing or other departments to strategize & execute company goals• To assist and coordinate in other shop matters• Assist in Vendor acquisition where necessary and sorting out and checking the monthly paymentadvice for all vendors etc• Assist in UAT environment testing on Shop, troubleshooting the issue, and coming out with solutionsto reduce the bigger problem Show less