Himanshu Sabharwal

Experience

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  V.K Traders

  Nov 2011 - Dec 2012

  Marketing Services Specialist

  • Employed diverse market research tools and techniques to gather, analyze, and interpret data• Tracked crucial performance indicators to gauge the success of marketing campaigns• Achieved a 27% increase in sales and enhanced customer satisfaction through personalized service• Quoted prices, credit terms, and other bid specifications

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  Grofers

  Mar 2014 - Jan 2015

  Customer Operations Specialist

  • Delivered excellent customer support to e-commerce platform users via multiple communication channels, including email, phone, chat, and social media• Addressed and resolved customer complaints and issues related to orders, payments, shipping, and product inquiries professionally and promptly• Analyzed customer feedback for trends and patterns and collaborated with cross-functional teams to implement product improvements and process enhancements• Accurately documented and tracked customer inquiries and issues in the customer relationship management (CRM) system• Cultivated and sustained strong relationships with customers, offering a personalized and engaging experience that encouraged repeat business and loyalty• Provided guidance to customers on the advantages and functionalities of the e-commerce platform and aided them in navigating the platform to locate and purchase products• Performed quality assurance assessments on customer interactions to verify that service level agreements (SLAs) were fulfilled and maintained Show less

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  Vodafone

  Jul 2015 - Aug 2018

  Kios Desk Manager

  • Developed and executed customer retention programs to foster repeat business and enhance customer loyalty• Conducted analysis of customer feedback and data to identify areas for improvement and designed strategies to address customer concerns and requirements• Provided technical support and managed customer relationships, ensuring high levels of satisfaction and loyalty• Trained and coached kiosk attendants on customer service and retention best practices• Collaborated with sales and marketing teams to create promotional campaigns and incentives that boosted sales and increased profits• Tracked sales and revenue patterns and modified pricing and product offerings to optimize profitability• Examined financial statements and budgets to identify chances for expense reduction and profit growth• Bargained with suppliers and vendors to obtain advantageous pricing and terms• Created and enforced operational protocols and procedures to guarantee streamlined and successful management of kiosk desks• Ensured compliance with company policies and procedures by all employees, including those related to safety, security, and confidentiality• Regularly reported kiosk desk performance to senior management, including metrics related to customer retention, profitability, and operational efficiency• Stayed up to date with industry trends and best practices related to kiosk operations and customer service and recommended improvements and innovations Show less

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  OLYMPUS PERSONNEL ALLIED SERVICES

  Feb 2020 - Feb 2023

  IT Support Specialist

  • Involved in the process of installation, configuration, and maintenance of software and hardware desktops, laptops, and mobile devices• Identified and resolved technical issues related to networks, servers, and applications to ensure seamless operations• Monitored and maintained computer systems and networks, including backups, security patches, and virus protection, to ensure optimal performance and security• Worked in collaboration with IT personnel and stakeholders to identify and implement solutions aimed at enhancing the overall performance and dependability of the IT infrastructure• Provided end-user training on the proper use of hardware and software systems to improve productivity and minimize technical issues• Provided on-call support during non-business hours as needed, ensuring uninterrupted operations and timely issue resolution• Stayed up-to-date with new technologies and industry trends to ensure the organization's IT infrastructure remained current and competitive Show less

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  TELUS International

  Mar 2024 - Jun 2024

  Product Support Operations

  1. Diligently ensured compliance with industry regulations and internal policies, meeting stringent SLAs and KPIs through robust implementation and monitoring processes.2. Proactively identified and resolved product-related issues, exceeding performance benchmarks and enhancing user experience.3. Facilitated seamless communication between users and relevant teams, ensuring adherence to SLAs for timely issue resolution.4. Spearheaded the implementation of efficient troubleshooting strategies, consistently meeting or surpassing established KPIs for system reliability.5. Provided dedicated customer support, meeting SLAs while addressing technical, process, and policy-related concerns to optimize user satisfaction.6. Demonstrated expertise in managing and upholding compliance with industry standards, maintaining high SLA adherence.7. Contributed invaluable insights and support in addressing advertising issues, aligning efforts with KPIs to enhance overall service quality. Show less