Lyn Pedro

Experience

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  Canada Border Services Agency

  Jan 1978 - Jan 1980

  Customer Service Agent

  Formerly known as Canada Customs & ExciseCustomer service to business communityProvided business import licensesProcessed payment of tariffs/finesTranscribed information via telex communication

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  Air Canada

  Sept 1990 - Dec 2003

  Administration Support

  Canadian Airlines before it amalgamated with Air Canada- Logistics for Crew Scheduling- Created Job Guideline- Provided clerical assistance- Organized data files- Health and Safety support specialist- Point of Sale processing- Department Secretary for Canadian Plus Points system

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  WorkSafeBC

  Jan 2003 - Feb 2005

  Medical Review Panel Administration

  - Created and maintained highly confidential documents and monthly spreadsheet reports- Reconciled stationery and office accounts- Document management of filing system for claimants- Communicated both written and verbally to physicians, claimants, BC Labour Ministry- Trained staff on new office procedures- Maintained security access to Medical Review Panel programs- Safety Representative, Emergency Warden and WHMIS contact for department- Prepared and conducted monthly safety meeting Show less

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  University of British Columbia Dragon Seed Connection

  Sept 2008 - now

  Membership and Accommodation Coordinator

  - Acts as contact and liaison person for membership inquiries from graduate students, post-doctoral fellows, in-residence guest- Maintains confidential correspondence and filing system regarding members applications- Prepares and distributes applications for adjudication by the membership committee- Records decision and ensure applicants are notified of decisions;- Assist with scheduling, compiles information packages, attend committee meetings, take and distributes meeting minutes- Maintains residential room bookings in database,- Determines and confirms availability of rooms- Tracks and maintain statistics on vacancies and provided related reports as required- Coordinate room assignment and transfer requests for new and returning members- Ensures all required check-in and check-out documentation is compile- Prepares contacts and information packages for incoming and returning members Coordinates housekeeping inspections, ensures that post-occupancy inspection is completed and reports any deficiencies- Manages College accommodation bookings in database system, determines and confirm availability - Ensure all necessary information and keys are provided to incoming guests- Assist in resolving errors and problems concerning guest rooms and suggest appropriate adjustment for dissatisfied clients- Assist in the development of new policies and procedure to ensure a positive experience for all College- Coordinate with housekeeping staff to facilitate adequate scheduling and prompt room cleaning, setup for College accommodation and maintains accurate records of housekeeping needs and accuracy of housekeeping reports- Ensures all inquiries from the public, university community and prospective residents are responded to in an informed, friendly and expeditious manner- Handles accounts, point-of-sale and invoice transactions Show less