Omer Ijaz

Experience

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  Zong GSM

  Nov 2009 - Oct 2011

  Customer Care Representative

  Determines requirements by working with customers.Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.Keeps equipment operational by following established procedures; reporting malfunctions.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Provide on-the-job training for new employees.Skills: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Skills, Problem Solving, Multi-tasking Show less

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  Ilk Construction Co.

  Jul 2013 - Oct 2015

  Document Control Manager

  1. Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.2. Input document data into the standard registers ensuring that the information is accurate and up to date. 3. Generate the various document control reports as required.4. Making of site documents (concrete, re-bar, surveyor checklists), and follow up of all the site needs.5.Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable.6. Maintain updated records of all approved documents and drawings and their distribution clearly.7. Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.8. Maintain the files and control logs as required by the project.Skills: Knowledge in use of spreadsheets, database, word processing and selected job specific software. Ability to keep clear and accurate records and reports. Ability to use computer and rapidly input data and retrieve records and information. Ability to organize work load and to manage a filing methods and management technique. Good Communication skills. Show less

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  Standard Chartered Bank

  Feb 2016 - May 2018

  Client Relationship Manager

  • Solicit fresh customers as per agreed Bank’s sales policy, strategy, and targets.• Ensure Account Opening procedures are strictly adhered to as per policies and guidelines.• Promote the highest level of customer service and responsiveness to Consumer Banking Customers.• Cross-sell other bank products to increase total portfolio for the Bank.• Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns.• Monitor customers fund movement and identity where customers fall below criteria level.• Keep customers informed of new products/services and promotional activity.• Follow the sales management process on a regular basis and submit required reports to the Branch Manager on a timely basis.• Maintain a close coordination with the Operations staffs to provide prompt and excellent service to the banks customers.• Ensure the highest standards of know-your-customer requirements supported by documentation.• Ensure credit portfolio is managed in an efficient manner with zero expired facilities.• Ensure that the branch premises maintain highest standards of hygiene, cleanliness and comfort.• AML-Report monitoring - review & responding to reports daily, weekly and monthly and highlighting any suspicious activities.• Suspicious Transaction / Activity monitoring & timely closures of STRs raised.• Monitor and follow AML guidelines – in compliance with Policy to ensure zero issues raised in ICD/Group/SBP Audits.• Raise staff awareness through training and implement Group & Local policies on MLP – through master classes and other OL designed training programs.• Ensure that exceptions from MLP reports are disposed properly and timely.• Ensure backlogs are strictly tracked and escalated to appropriate levels – e.g. STR, CDD expiries, Daily AML queries or any other AML-related concerns raised. Show less

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  U Microfinance Bank Limited

  May 2018 - Dec 2022

  Branch Manager

  • Direct all operational aspects including distribution operations, customer service, human resources, administration and sales• Assess local market conditions and identify current and prospective sales opportunities• Develop forecasts, financial objectives and business plans• Meet goals and metrics• Manage budget and allocate funds appropriately• Bring out the best of branch’s personnel by providing training, coaching, development and motivation• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs• Address customer and employee satisfaction issues promptly• Adhere to high ethical standards, and comply with all regulations/applicable laws• Network to improve the presence and reputation of the branch and company• Stay abreast of competing markets and provide reports on market movement and penetration Show less

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  FINCA Microfinance Bank Ltd, Pakistan

  Oct 2022 - Mar 2023

  Assistant Vice President
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  Bank Makramah Ltd

  Mar 2023 - now

  Branch Manager