Rossen Vatev

Experience

• 

  Inex Engineering

  Jan 1992 - Dec 1993

  IT Specialist

  - Integration, installation and maintenance of own branded PC.- Building and maintenance of customer LAN.- Customer training.- Graphic design and pre-press of various marketing materials.

• 

  Bulrang Ltd.

  Dec 1993 - now

  - XEROX authoirized dealer and Service provider- directly responsible for service network - training of service engineers- training of customers- managing stock and availability of spare parts and consumables.- support inquiries of Service Engineers- monitoring and updating service escalation process.- service statistics – material usage, cost analysis, performance by product/customer/service engineer.- directly responsible for customer satisfaction process- service models and promotions Show less

  • Head Of Customer Support And Anylitics Dpt.

    May 1999 - now

  • Service Engineer

    Dec 1993 - May 1999