M K

Experience

• 

  Post Office Ltd

  Nov 2001 - Jun 2015

  Led, input to and designed a Network Transformation Product Allocation process for 6000 Branches, ensuring the on-going integrity of Branch Model baselines and incorporating an exceptions process to safeguard the £1.34bn Government Investment in the Programme.Designed Product allocation templates for use in Reference Data ensuring all derivations of Branch Products were incorporated.Managed the Product to Model allocation process for Network Transformation ensuring capacity aligned with roll out beat rate of circa 60 Branches per week.Impact assessed additional resourcing requirements for the whole Information Services team in order to deliver the Network Transformation Programme. Business case agreed and signed off. Conducted feasibility across Information Services to free up capacity. Introduced expanded remit of direct data entry into the Programme Change area which delivered an uplift of 40% capacity in the verification area at no cost.Issue resolution for DVLA transactions by re-aligning the Network post new contractual terms. Managed the implementation of all product and service changes to the whole Network in support of both Network Re-Invention and the Network Change Programmes.; Managed the on-going maintenance of products and services for IT in business as usual, circa 1200 changes a year to the required standards of quality within specified restraints of time and cost.Managed the Operational Business Change Product processIssue and Problem resolution for Branches with incorrect Product and Service allocationsRelationship Management of both internal and external customers - aim is to educate, share understanding and work collaboratively to ensure more effective and efficient change processesWorked with individual stakeholders to identify factors which adversely impact on their ability to deploy change and lead resolution on behalf of IT and Change.Quality assurance of Programme Change and Network Transformation Information Services teams Show less Developed new Programmed Change processes from Projects, effectively removing Project cost and timescales by transitioning the work into business as usual. Managed the team responsible for the document review process for business change made via PACE, Programmed Change (PC) and Project Lifecycle (PLC) in line with the Change Management FrameworkGateway liaison point for Programme Change, Stakeholder Management, Project Managers, Business Analysts, Business Relationship Managers and all Stakeholders.Identified Stakeholder drivers and dependencies ensuring they are clearly understood and addressed throughout delivery of change.Created and managed product communication and influencing plansManaged a virtual team of circa 40 stakeholders during change implementation ensuring that adequate management controls are deployed. Line management support and direction of 2 teams. Show less Transformed the Communications team from a manual environment to an online operation using Dreamweaver, improving speed to market, removing printing costs and reducing headcount. Accountable for drafting Branch focus articles on behalf of senior Product Change Managers for all PACE Changes. Advised Product Change Managers / practitioners on content for their Ops Manuals to support the introduction of new products and services.Wrote emergency memo-views on behalf of Operations and Sales to communicate business critical issues to BranchesResponsible for the Planning and maintenance of all transactional communications including issue resolution at all levels within the business.Owned and led on improving Process Definitions & Conformance for memo-views Show less Support commercial teams in the development of strategic, complex, large income & high risk Customer Propositions for new products and services.Deliver high level product requirements based on commercial teams' Customer Propositions.Manage the first stages of product development for strategic, complex, large income & high risk products/services from scoping to feasibility and authorisation to launch.Management of virtual teams of experts (stakeholders) to deliver propositions to time, cost and quality. Manage the baton-passing of the product/service change of authorised initiatives to the project team to enable implementation and launch stages.Manage the delivery of all Sales & Marketing deliverables within iT major programmes, ensuring that major programmes are delivered to time by meeting milestones, quality & cost.Support the scoping and feasibility studies across Marketing & Direct Sales teams and Banking & Financial Services. Review Post Office Ltd's existing product/services portfolio and identify opportunities to simplify and automate our products/services and complete a full end-to-end analysis to enable the Product Team to make a go /no go decision.Develop and deploy of documentation to support the high level product requirements stage.Support the Business Solutions Team in the completion of business solution & feasibility studies including Risk and Issues management.Work with iT release and project managers to identify Sales & Marketing work packages.Liaise with internal Sales & Marketing personnel to achieve the successful delivery of all Sales & Marketing deliverables for iT programmes and projects.Interface with other Post Office Ltd teams to identify potential product/service enhancements. Show less

  • Data and Process Specialist

    Jun 2012 - Jun 2015

  • Programmed Change and Stakeholder Manager

    May 2007 - Jun 2012

  • Communications Author

    Oct 2006 - May 2007

  • Business Analysis Manager

    Oct 2003 - Oct 2006

  • Automation Product Deployment Manager

    Nov 2001 - Oct 2003
• 

  NHS

  Apr 2016 - Feb 2017

  Clinical Effectiveness Data Support

  Providing effective support to the Clinical Effectiveness department contributing to the delivery of patient experience and effectiveness programmes of work.Supporting the effective delivery of quality and safety activities across the Trust in relation to data collection areas of work.Working with a wide variety of staff both clinical and non-clinicalWorking with a wide range of tools, methods and technologyLiaison with Trust staff to encourage engagement with the Friends and FamilyTest (FFT) with the aim of maximising response ratesDaily review of patient comments via FFT to identify issues requiring immediate attention by clinical service managers and communication of those issues to appropriate staffRespond to telephone and general enquiries, liaising with outside agencies and a wide range of staff, both clinical and non-clinical.Liaise with Clinical Effectiveness facilitator and team with reference to clinical department area challenges with collection of data.Maintain effective communication with the Clinical and non-clinical teams. Show less

• 

  Department for Levelling Up, Housing and Communities

  Mar 2017 - now

  Executive Officer

  Working in the Data Analytics and Statistics division collecting and delivering critical capital evidence for the Ministry and other stakeholders including National Statistics to monitor local authority capital spend. Providing evidence for informed policy development by producing Official and National Statistics derived from capital return analysis.Developed new on-line data collection forms and guidance notes to support users with the transition from an excel based return.Instrumental in every stage of the data collection process, working closely with local authorities, stakeholders, analytical and policy teams across the Ministry and Whitehall to ensure the data collected and statistics produced meet the user and data provider requirements. Working collaboratively with local authorities to develop and implement improvements to working procedures to help ensure accurately completed returns to scheduled timescales.Supporting publication of a wide range of data and statistics on housing, planning and local government finance, ensuring they are accurate, robust, timely, and available via the best channel. Show less