Isaac Njuguna

Experience

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  PricewaterhouseCoopers

  Nov 2007 - Jan 2008

  Consultant

  Roles and Responsibilities:• Played a key role as a consultant in the Government of Kenya fixed asset project, contributing to the successful execution of a comprehensive survey on the management of fixed assets within government ministries, parastatals, and state corporations• Actively participated in data collection, analysis, and interpretation as part of the project team, ensuring the accuracy and completeness of information gathered for the survey.

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  Commercial Bank of Africa (CBA Group)

  Feb 2008 - Feb 2008

  Operations Supervisor

  Roles and Responsibilities:• Spearheaded the efficient processing of salary transfers through CBA@Net, achieving a 20% reduction in processing time and ensuring timely salary disbursements• Successfully managed bulk cheque processing, streamlining the workflow and reducing errors by 15%, resulting in improved accuracy in financial transactions

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  Commercial Bank of Africa

  Jun 2009 - Jan 2012

  Senior Officer in Charge of Local, Foreign and RTGS Units

  Roles and Responsibilities:• Authorized and processed foreign, local, and RTGS transfers, achieving a 98% accuracy rate and ensuring timely and error-free transactions• Conducted thorough compliance checks with procedures and the Own Risk and Solvency Assessment (ORSA), resulting in a 15% improvement in adherence to regulatory requirements• Acted as a key contact person for all Mpesa-related transactions, facilitating seamless transactions and resolving customer queries, complaints, and compliments with a 20% increase in customer satisfaction. Show less

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  Gulf African Bank

  Feb 2012 - now

  Roles and Responsibilities:• Restructured policy and procedure manuals, reducing ambiguity and improving clarity, resulting in a 20% decrease in operational errors• Spearheaded the implementation of enhanced KYC processes, ensuring a 15% improvement in compliance with legal and regulatory frameworks• Introduced streamlined reporting procedures, leading to a 30% reduction in the time required to generate and submit periodic reports to the regulator (CBK)• Implemented robust risk management practices in the account opening process, resulting in a 25% decrease in associated risks and ensuring compliance with AML policies• Conducted targeted training sessions for branch staff, improving operational efficiency and reducing errors by 18%• Established a proactive account monitoring system, leading to a 22% increase in the detection and resolution of suspicious activities, bolstering the bank's security measures.Achievements:1. Operational Efficiency: Restructured policy manuals, reducing ambiguity and improving clarity, resulting in a 20% decrease in operational errors.2. KYC Compliance: Spearheaded the implementation of enhanced KYC processes, ensuring a 15% improvement in compliance with legal and regulatory frameworks.3. Reporting Streamlining: Introduced streamlined reporting procedures, leading to a 30% reduction in the time required to generate and submit periodic reports to the regulator (CBK). Show less Roles and Responsibilities:• Streamlined operations in Swift, Treasury Back Office, and Trade Finance, resulting in a 15% reduction in processing time and a 20% increase in overall departmental efficiency• Led risk management efforts as a champion for AML, CFT, and other risk-related issues, ensuring compliance with regulatory frameworks and achieving a 25% decrease in identified risks• Provided crucial support to the manager, contributing to a 30% improvement in task execution and overall team productivity within the department. Show less Roles and Responsibilities:• Spearheaded the implementation of Straight Through Processing (STP) in Swift and RTGS remittances, reducing manual processing efforts by 20% and increasing overall transaction speed by 25%• Managed Treasury Back Office and Swift operations, leading the department to be recognized as the best in internal customer service, resulting in a 30% improvement in customer satisfaction scores• Successfully oversaw the reconciliation processes in the department, achieving a 15% reduction in errors and discrepancies, enhancing overall accuracy• Collaborated with other departments on system and process reengineering, contributing to a 20% increase in operational efficiency and streamlined cross-functional workflows. Show less

  • Manager-Centralized Account Management

    Nov 2017 - now

  • Assistant Manager-Central Operations

    Jan 2014 - Nov 2017

  • Senior Officer

    Feb 2012 - Jan 2014