Shane Simmons

Experience

• 

  University of Phoenix

  Mar 2008 - Oct 2016

  • Adjusted student schedules to the proper sequence put forth by the school• Sent 50 clear and concise emails and made 40 calls per day to foster relationships with students• Provided professional phone presence creating a supportive and encouraging environment for online students• Utilized communication skills to manage around 500 student accounts• Used problem solving skills to help students who were stuck moving forward in their degree• Met with management discussing resources and how to set student’s up for success in the classroom• Spent time mentoring other Academic Counselors and provided best practices Show less • Works with the School of Nursing liaisons in strategizing ways to better prepare BSN and MSN students.• Counsels students toward graduation with clear communication, efficient schedule planning, and training of proprietary online resources. • Communicate effectively with a diverse group of student’s via phone and e-mail • Strategizes with peers to improve student's experience and increase retention• Communicates with Finance Advisors and Enrollment Representatives, making sure students are cleared for class and prepared for the online environment.• Responsible for compiling reports of and re-engaging with out of attendance students.• Schedule student’s for classes and provide reminders to help boost attendance.Key Accomplishments• Top academic counselor 2012 as voted by students• Consistently carries a student retention rate of 65-75%• Responsible for guiding 250-300 students to graduation. Show less

  • Sr. Academic Counselor

    Oct 2013 - Oct 2016

  • Academic Counselor

    Mar 2008 - Oct 2013
• 

  Sonitrol Pacific

  Oct 2016 - Dec 2019

  Customer Account Manager

  • Worked with HR department and President providing business strategy ideas to keep and increase client retention• Managed my own time by multi-tasking different duties within the company, organizing and keeping confidential records secure• Assisted the HR Director setting up company events• Took part in the interview process in hiring new employees• Helped recruit, onboard and provide training for new hires • Advocated customers’ needs by listening to their concerns and helping them find a solution• Fostered relationships to 300-350 customers building trust and a positive rapport with customer service skills• Initiated my own creative strategy on how to bring in positive customer reviews through Google Review Show less

• 

  SEAMAR COMMUNITY HEALTH CENTERS

  Dec 2021 - Jul 2022

  Human Resources Generalist

  Was in charge of collecting I-9s and enrolling new hires in benefits. Processed badges for new and current employees. Helped upload new hire packets into the system. Performed annual background checks and uploaded licenses into the system.