Ashleigh Montoya

Experience

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  New Mexico State University

  Aug 2012 - May 2017

  Head Student Equipment Manager

  Role: Managed and implemented new preparation process. Lead team by giving direction and training for preparation during practice and games. - Lead team by giving direction and training for practices and games.- Managed equipment for student athletes and coaches during practice and games.- Took inventory of all equipment.- Helped purchase required equipment for the fallowing season.- Prepared roster and order forms of the athletes.- Made sure that equipment fallowed NCAA requirements for practice and games- Packed equipment and loaded and unloaded the semi-trucks and plane. Show less

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  Cibola General Hospital

  May 2015 - Aug 2015

  IT Intern

  Role: Assist and support multiple department with equipment and computer software questions. Implement new telecommunication setup. Worked with patients to access their medical information using the patient portal.- Help reimage computer with the current Operating System.- Participated with installing the telecommunication setup by gathering correct IP addresses for each department. - Remoted into employee’s computers to upload, download, or fix an issue that occurred.- Uploaded backup tapes to the server daily.- Build databases with Microsoft Access.- Use the Terminals (HMS, Command Prompt, Passport) to retrieve data. - Worked in Windows Server to add\delete new groups and employees to the server. - Spoke to patients daily about signing up for the patient portal which would allow them to access their medical information through there smart devices. Show less

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  Virgin Galactic

  May 2016 - Aug 2016

  Business Intelligence Analyst Intern

  Role: Implemented departmental metrics dashboards throughout the company. Assist in integration of additional outside data sources into BI Software. - Maintained and Extracted data from Oracle Server and Microsoft Access to build dashboards.- Designed dashboards using reporting tools (Microsoft Products and IDashboards.)- Collaborated with other department to implement dashboards for their department.- Assisted Mechanical Engineer with Visio and CAD Drawings.- Worked in Agile to analyze for the Procurement Manager.- Designed and developed dashboards that were user friendly for future customers for the company. Show less

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  Aristocrat Gaming

  Sept 2017 - now

   Directly support the execution the company's Field Quality Management strategy and procedures, especially in North America. Liaise with issue stakeholders across the organization to ensure a complete, accurate and prompt description of each field issue is published as it arises. Expedite assessment and prioritization of issues by seeking input from stakeholders, participating in triage activities, and tracking the progress of issues with respective stakeholders through to resolution. Review issues to ensure clarity of scope, ownership and impact, and recommend additional actions where further clarity is required. Carry out product and system investigation activities in relation to specific field incidents to provide visibility and insights into specific field quality issues. Extract data from corporate data stores, condition this data to target specific field quality issues, and process the data to provide relevant indications of issue extent, severity and variation trends. Prepare charts and tables to show emerging and important trends. Actively seek improvements at all points in the process from data entry and classification through to presentation of insights and action recommendations. Coordinate reporting, tracking, and prioritizing of field issues that arise from the Class II and Systems businesses to ensure consistency and accuracy. Support GSC Quality activities in determining field fault causes and formulating responses and actions in relation to these faults. Track post‐launch field issues and prepare reports on activities and resolution progress (8D style). Support and initiate QAR activities. Show less Role: Help Aristocrat succeed to become and maintain the leading position in the gaming industry. Manage, create, implement, and support Global and Department quality initiatives for Aristocrat products. Maintain performance metrics (Quality Performance Indicator (QPI) on our out the door products. Provide leadership and support for continuous improvement by making suggestions on new approaches and driving efficiency, quality, and reliability. - Lead continuous improvement by new reporting implementation and working with departments throughout the company.- Maintain hardware quality metrics for out the products to help increase QPI by 10%. - Participate as a key member of Global Quality Team that provides input and feedback on Technology Services Quality metrics, issues, and initiatives- Process improvement by providing data from Quality Feedback forms for current and new product.- Responsible for database management (cleaning and maintain the data within the Remedy Quality Report data.) - Extract data on the Microsoft SQL Server from Remedy, M2k, and the Multi Site Progressive (MSP).- Work with Microsoft Dynamics 365 (Enterprise Resource Planning System (ERP)) and Sales Force (customer relationship management system (CRM)) to gather data.- Design dashboards using the proper reporting tool necessary for projects such as new product break-fix trends, defective hardware trends (Tableau, Crystal Reports, Jira, Microsoft Products (Excel, Power BI, Project)- Design, implement, and maintain manual test plans. Show less Role: Helped Aristocrat succeed to become and maintain the leading position in the gaming industry. Managed creating, implementing, and supporting Global and Department quality initiatives for Aristocrat on Aristocrat products. Implemented performance metrics (Quality Performance Indicator (QPI) on our out the door products.- Implemented hardware quality metrics for out the products to help increase QPI by 10%. - Extracted data on the Microsoft SQL Server from Remedy, M2k, and the Multi Site Progressive (MSP).- Designed dashboards using the proper reporting tool necessary for projects such as 30/60/90 daybreak-fix trend, new product break-fix trend, (Tableau, Crystal Reports, Jira, Microsoft Products (Excel, Power BI, Project)- Participate as a key member of Global Quality Team that provides input and feedback on Technology Services Quality metrics, issues, and initiatives.- Documentation of Work Instructions. Show less

  • Sr. Field Quality Coordinator

    Dec 2019 - now

  • Sr. Quality Analyst

    May 2019 - now

  • Quality Analyst

    Sept 2017 - May 2019