Grethell Guevara Mitre

Experience

• 

  Air Transat

  Dec 2012 - Mar 2015

  Airport/Tour Operator Customer Care Lead Agent

  Assistance to the airlines passengers regarding the Check-inusing the SEATS system, weight regulations and documentsverification before and after going through Panama CustomsCommunication channel between the aircrew and the groundpersonnelDocuments and reports management corresponding to the flightarrival and departureReport management corresponding to third party payments,operational costs and purchasesClaiming and Complaints management in case the passengerspresent any unconformitySupervision of a team (minimum three people) during the postcheck-in operationBudget management regarding the operation Show less

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  DHL

  Mar 2015 - Feb 2018

  Import/Export Customer Service Agent

  Import and Export Process management for the customeraccounts assignedCommunication channel between Operations Team and thecustomerGive daily status to the customers about their cargosCoordinate the local Transportation with the carriers and otherproviders like marine carriers and other freight forwardersdepending on the caseReport management concerning the customer’s shipments andfollow-upWarehouse inspections on special occasions (discrepancies onpackage quantity, irregular cargo conditions like damages,irregular stowage of the cargo and so on)KPIs optimal performance management already established andweekly revision meetings to corroborate and follow up thateverything is On Time and to give visibility of any late occurrenceaffecting the efficiency and productivity Show less

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  DHL Global Forwarding

  Feb 2018 - Jan 2019

  Program Manager

  • Leading team assigned for every supply chain step covered by the freight forwarder• Understand and attend any inquiry relating the SOWs and commercial agreements with the customers • Generate commercial proposals and services renewals • Ensure the correct execution of the logistics operations E2E • Supervise and follow up to the billing processes to the customers• Point of contact/escalation for non-conformities on services, claims and other situations derived from the operations.• Lead projects and initiatives for continuing improvement for the E2E.• KPIs metrics responsible: including meetings participation and coordination, action plans and operation’s alignment • Link’s point between 3PL, LATAM distribution’s centers and final customers• Ensure the E2E vision advising the 3PLs on their decision making processes or any new process implementation• Keep customers informed of any eventuality (strikes, weather situations, etc.) Show less

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  Hikvision Latam

  Jan 2019 - Sept 2020

  Logistics and Warehouse Manager

  • Control and Management for inbound and outbound with warehouse team through excel reports and SAP MM.• 3PL complete management: monthly costs, implementations, monthly KPIs, improvement opportunities, SOP agreements • Analysis import inventory management through SAP MM• Direct contact with local forwarders to ensure the services' quality necessary for the customers and to meet the expected delivery date according to different projects and delivery promises• Complete export process using the most competitives rates available on market• Monthly logistics and warehouse cost control and find savings' opportunities on the operation• Implement news ways to reduce warehouse operation and logistics time. Show less

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  Adidas

  Sept 2020 - now

  • Inbound Manager

    Oct 2023 - now

  • Regional Sr Specialist Inbound Hub

    Sept 2020 - Oct 2023