Tim Donahue

Experience

• 

  SOUTHWICK-TOLLAND REGIONAL SCHOOL DISTRICT

  May 2010 - Jun 2017

  Teacher

  - General, instrumental, and vocal music specialist for grades K-6.- Developed new scope and sequence map for curriculum with an emphasis on music fluency based on the national standards for music education as well as the Massachusetts State and Common Core frameworks. - Designed and piloted district wide assessments to track individual student growth. - Created a student acknowledgement system to encourage the social/emotional growth of all students. - Co-directed beginner instrumental lessons during summer programs.- Built and maintained communication/relationships with stakeholders in the community. Show less

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  Paragus IT

  Jul 2017 - Sept 2019

  Account Manager

  - Operates as a cross functional team "captain" and primary point of contact for any and all matters specific to customers.- Builds and maintains strong, long-lasting customer relationships and account health through established milestones.- Develops a trusted advisor role with accounts, customer stakeholders and executive sponsors.- Translates business and technical concepts to create common framework between internal and client teams.- Serves as the customer advocate, ensuring timely and successful delivery of our solutions according to customer needs and objectives.- Forecasts and tracks key account metrics.- Ensures consistent and quality experiences throughout the customer relationship lifecycle.- Assists with high severity requests or issue escalations as needed. Show less

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  Harold Grinspoon Foundation

  Oct 2019 - now

  IT Project Manager

  - Manages day-to-day operational and tactical activities of all IT and Development projects. - Acts as Scrum Master for both internal and external Dev Ops teams and facilitates daily scrum. - Administers and maintains Sprint and Kanban project boards for all active project work while also functioning as Jira Administrator. - Provides a proactive interface between the project team and Program Management to ensure business requirements are completely and accurately defined.- Responsible for using best practice PMO methodology to create project plans that fit stakeholders/sponsor’s needs and deliver on desired outcomes.- Ensures that project documents are current and complete, as well as appropriately managed and stored.- Develops and delivers performance dashboards for project progress to milestones and delivery dates, proposals, requirements documentation and presentations.- Determines the content of status reports and frequency of delivery; analyzes results of the progress reports and troubleshoot problem areas. Show less