Tiffany Chang

Experience

• 

  Orange Julius

  Jan 2009 - Jan 2011

  Food and Beverage Cashier

  * Demonstrated teamwork and time-management skills by working in a collaborative fast-paced environment* Earned management trust by serving as key holder, responsibly opening and closing store* Answered customers' questions with up-to-date knowledge of store promotions

• 

  Your Dollar Store with More

  Jan 2014 - Jan 2014

  Cashier Customer Service

  * Answered customers' questions and provided information on store policies* Maintained a safe and clean working environment* Handled cash transaction with care and accuracy * Assisted customers with product selections in person and over the phone call

• 

  Carillion

  Jul 2017 - Jun 2018

  Customer Service Ambassador at YVR

  * Answered up to 2500 customer questions, with professional manner, in different languages daily * Directed passengers as required and handled their inquires* Reported any safety, security or environmental issues* Anticipated changes in processes and in passenger volumes* Improved safety and line control during customers overflow by providing guideline and stanchions

• 

  Canada Drives

  Oct 2018 - Jul 2020

  * Delegate tasks and provide training* Manage a team and supervise 3 to 5 people* Suggest more efficient ways to run tasks * Enter and process customer account and information from source documents within time limits* Verify and sort information for sales agents and logistic team* Develop and maintain a filing system using MS Excel and MS Word* Collaborate with coworkers to maximize the efficiency through teamwork and communication* Prioritize multiple tasks by identifying the urgency and importance

  • Administrative Specialist

    Jun 2019 - Jul 2020

  • Administrative Assistant

    Oct 2018 - Jun 2019
• 

  Temec Engineering Group Ltd.

  Jul 2020 - Oct 2022

  Document Controller/ Receptionist

  • Organize files / folders accordingly• Create transmittals, workflows, and emails to send documentation to external parties • Transfer, organize, and manage digital documents received • Collect, scan and upload documents following set procedure• Use ShareFile, Aconex, Filezilla for everyday operations• Greeting and welcoming visitors and accepting deliveries• Answering phones in a professional manner, and routing calls as necessary