Eng.Ibrahim Alqasem, ITIL

Experience

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  Air Arabia

  Jun 2015 - Mar 2016

  Supervisor

  work as a supervisor, facing customers plus immigration if has any passenger problem's

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  Tamkeen Technologies

  Mar 2016 - Mar 2019

  Technical Support

  work as a technical support with some network tasks. I use TSD system and active directly. facing issues of laptop, printers, PC, scanners, IP phone, software and hardware. I deal with it as delay plus work as management for most of time so, I'm getting experience for both of technician and management. SOME of my tasks:1- get call from customer for tell his issue.2- open tickets for customers of they do not open it.3- conversion the ticket for the other departments.4- first level support for most of the departments.5- fix the problem that face customers whatever it takes, remotely, usually, in company or out of company.. some of it needs travel. 6- management of technician warehouse and response for each piece of it. Show less

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  Tamkeen Technologies

  Apr 2022 - now

  Tamkeen is big name in technical companies, love my work in it. must of it is kind of rotten like fix Laptops, PC, Printer, and Scan even hardware or software that needed. On the other hand some problem I face is new like fingerprint, card printer, and prepare meeting room. I work as officer (Administrative) or Technical remotely for installation and some time as field worker. I work many times out of Riyadh (needs to travel) in customer branches. No problem with me if I work offer time because I do it in Tamkeen to learn more experience and I have a lot to do not to say it. Show less

  • Technical Support Team Lead

    Sept 2019 - now

  • Information Technology Analyst

    Mar 2019 - now

  • Senior Analyst Technical Support

    Apr 2022 - Mar 2023
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  Silah Tamkeen

  Feb 2023 - now

  Technology Manager