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Rey Joel L.

Rey Joel L.

Customer Service Representative

Followers of Rey Joel L.175 followers
location of Rey Joel L.Metro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    IT Support | Software and Hardware Support | Asset Management SAM and ITAM

  • Education

    • PMFTCI

      2014 - 2017
      Bachelor's degree Information Technology

  • Experience

    • Transcom

      Sept 2017 - Mar 2018
      Customer Service Representative

    • Infosys BPM

      May 2018 - Jul 2019
      Process Executive

    • Tata Consultancy Services

      Aug 2019 - Jan 2020
      Service Desk - Assistant System Engineer

    • Bolton International, Inc. (Philippines)

      Jun 2020 - Dec 2020
      Salesforce Administrator

      DUTIES AND RESPONSIBILITIES Strive to make every customer review a 5 of 5 on the Salesforce AppExchange Acquire proficiency in the navigation and administration of the Salesforce product Acquire proficiency in the use and configuration of the Conga products Leverage knowledge of Salesforce to provide world-class technical support to Congacustomers Leverage knowledge of Salesforce and Conga products to assess needs and craft theappropriate solution Provide on-line assistance with product demonstration Configuration of Conga software-as-a-service solutions to prospective and establishedcustomers and partners to ensure 100% customer satisfaction and success Maintain accurate account information to assist in the reporting, process management andpipeline management Show less

    • Upwork

      Feb 2021 - now
      Freelance Technical Support

    • Astreya

      Jun 2021 - Apr 2023
      IT Support & Asset Management

    • H2 Software Consulting Services Inc.

      Sept 2023 - Sept 2024
      IT Assistant | Onsite IT | Asset Management | Support

  • Licenses & Certifications