Promit Dey

Promit Dey

Customer Service Advisor cum Supervisor

Followers of Promit Dey470 followers
location of Promit DeyKolkata, West Bengal, India

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  • Timeline

  • About me

    Financial Analyst East Ujjivan Small Finance Bank

  • Education

    • Bally Santiram Vidhyalaya

      2006 - 2008
      Higher Seconday Arts NA

      Completed Higher Secondary with Arts group.Subjects are - Bengali, English, History, Education, Geography, Computer Application.

    • Uttarpara Union High School

      2004 - 2006
      Secondary Secondary Education NA

      Activities and Societies: Completed Regular Secondary Education from Uttarpara Union High School.

    • Acharya Girish Chandra Bose College

      2008 - 2011
      Bachelor of Arts - BA Bengali Language and Literature NA

      Completed Graduation in the year 2011.

  • Experience

    • Shah Automobiles

      Aug 2011 - Nov 2012
      Customer Service Advisor cum Supervisor

      Job Responsibilities - i. Check those vehicles which come to the service centre for servicing.ii. Giving Estimate to the customer for completing the job.iii. Giving advise or guide the customer to require the job for his or her vehicle.iv. Take the vehicle and give it to the technician for repairing commit the customer of returning the vehicle.v. After completing the job communicate with the customer for taking delivery.vi. Finally, deliver the vehicle to the customer and suggest them for future job and taking feedback for his / her experience. Show less

    • S.V Agency for Pharma

      Nov 2012 - Jun 2014
      MIS Excutive cum Billing Excutive

      Job Responsibilities - i. Order entry of Anglo-French Industries Ltd. and Panacea Biotech.ii. Billing of Anglo-French Drugs Pvt. Ltd. on SAPiii. Billing of Panacea Biotech on SAPiv. Cheque entry in SAP (Both Company)v. Dispatch entry in SAP (Both Company)vi. Send and check emails to HO

    • Dr. Reddy's Foundation

      Jun 2014 - Jul 2016
      IT CISCO Trainner cum Operation

      Job Responsibilities - i. The door to Door Mobilization & Promotion to register aspirant for our training program.ii. Accumulating the batch starting kit as per organization rules i.e. (I’D card issue, Attendance Register preparation, Fees Card Issue, Verify the practical material as per course needed, verify all the computers are working condition etc.iii. Giving IT Essential (Computer Hardware & Networking) training those aspirants.iv. Job searching for the aspirant.v. Taking responsibility for their placement.vi. Taking responsibility for their retention & motivate them. Show less

    • Janalakshmi Financial Services

      Nov 2016 - Oct 2017
      Officer cum Community Connect Executive

      Job Responsibilities - i. Planning and Implementation of Community Activities in JPC ensuring community participation at all levelsii. Form team of Jana Jyoti and Jana Champions and build their capacity to improve their active participation in CC activitiesiii. Mobilizing participants for the activitiesiv. Collecting feedback from participantsv. Coordinating activitiesvi. Looking after of Training Administration.vii. Report making for all training as well as activity.viii. Report preparation of training on a weekly basis as well as a monthly basis in a specific excel format.ix. Communicating with students for their daily training requirements.x. Identifying candidates from customer community for hiring requirements of Jana Groupxi. Periodical reporting in specified format and documentation including photos and videos upload. Show less

    • Anudip Foundation

      Oct 2017 - Aug 2021

      • Responsible for selecting the proper candidate for our projects.• Responsible for taking new initiative in marketing activities.• Overall QC parameter check for the entire centre operation.• Weekly centre report prepare on the centre operation• Monitoring all centre activities.• Donar report prepare and different report maintenance.• Overall centre operation maintenance. • Responsible for student addition in the online system.• Conducting Training orientation and induction.• Making a session plan for the training.• Conducting training program as per session plan.• Maintaining the training quality along with daily attendance.• Sending weekly training and placement reports to the superior.• Responsible for students' placement.• Making placement reports from time to time.• Daily communication with students.

      • Center Head

        Dec 2020 - Aug 2021
      • Senior Trainer

        Oct 2017 - Nov 2020
    • Ujjivan Small Finance Bank

      Sept 2021 - now
      • Financial Analyst

        Feb 2024 - now
      • Deputy Manager

        Feb 2023 - now
      • Coordinator

        Sept 2021 - Jan 2023
  • Licenses & Certifications

    • Diploma in Automobile Mechanism

      Dr. Reddy's Foundation
      May 2011
    • Diploma in Desktop Publishing

      Youth Computer Training Center (Uttarpara Bachaspati Sarani)
      Aug 2009
    • Certificate in Digital Marketing

      Anudip Foundation
      Jul 2018
    • IT Essential

      Cisco
      Feb 2015