Masoud Abdulla

Experience

• 

  National Bank of Abu Dhabi

  Nov 2007 - Feb 2015

  General ledger reconciliation for card related accounts in the Recon interface (Intellimatch) and escalating the exception to the Operations. General ledger reconciliation Merchant (Point of Sale) Aquiring ACs in the Reconinterface (IM) and escalating the exception to the Operations.Create reconciliation process for newly opened accounts and productsReconciliation of Card system(external) transactions vs internal core banking systemReconciliation of Settlement for the card transaction with various Schemes - MasterCard, VISA, JCB, DINERS respectively escalating the exception to the Operations.Reconciliation of Card Balance in First Data with the Ledger AC in card Centre books. Reconciliation of all transit and Suspence ACs respectively escalating the exceptionto the Operations. Reconciliation of Card Loyalty programs (accrual and redemption). Show less Prepare financial voucher for posting into the core banking system.Prepare Scheme settlement vouchers and process the transaction to the Core banking system.Prepare the settlement voucher for the merchants for the transaction done on the POS machine.Process the adjustment entries and payments in the card system.Process the Installment plan bys on the card thru the card system.Experienced in managing the end-to-end card operations lifecycle, including card issuance, activation, and maintenance.Proficient in overseeing transaction processing, authorization, and fraud detection mechanisms.Ensured seamless settlement processes, compliance with regulatory standards, and prompt resolution of disputes.Skilled in optimizing card management systems to enhance customer experience and operational efficiency. Show less

  • Sr. Reconciliation Officer

    Nov 2013 - Feb 2015

  • Operations Officer - Card Settlement

    Oct 2009 - Oct 2013

  • Customer Service Officer - Shift Operations

    Nov 2008 - Nov 2009

  • Sales Executive

    Nov 2007 - Oct 2008
• 

  First Abu Dhabi Bank (FAB)

  Feb 2015 - Oct 2020

  Specialist - Cards (Debit Card, Credit Cards, eDirham and Prepaid),& ATM Reconciliation

  Manage the Card Reconciliation team, and monitor daily outstanding reports to make sure allthe ACs are reconciled by the team members and outstanding entries are escalated as peragreed escalation matrix.Manage ATM & CDM Reconciliation team and make sure all ATM and CDMs arereconciled and all SLAs are met on daily basis.Monitor the Customer Complaints in the system related to the Cards (credit cards, debit cards,prepaid cards and eDirham Cards), ATM & CDMs and make sure all complaints are resolved within the time frame.Act as an Expert on the Cards, ATM & CDM Reconcilation and help the team members toresolve the issues.Prepare MIS for the management, to highlight the outstanding entries in the ACs underinvestigation.Maintain a good relationship with Card Operations department and ATM bussiness(Stake holders). To get timely feedback on the Recon activities performed by Recon team.Co-ordinate with IT Department for Card & ATM CDM related issues for timelyresolution.Co-ordinate with Vendor for the card system (First Data) for any discrepanciespersist on reports provided for Recon activities.Preparing the Monthly Issue Log and provide AOV (Account Ownership Verification) forthe Card Operations ACs & ATM CDM ACs.Conduct periodic gap analysis to identify the Gaps/area for improvement in theteam.Participate in the project regarding the automation of the Reconciliation andacquiring new ACs to our Centralized Reconciliation Dept.Attend meetings and update the team accordingly.Provide on the job training to help them to reconcile new ACs and support the teamwhen required.Work closely with AVP for undertaking special assignments from time to time. Show less

• 

  First Abu Dhabi Bank (FAB)

  Dec 2020 - now

  Conduct business analysis and assist in implementing technology solutions in efficient way by determining the requirements and communicating them clearly to stakeholders. Act as a Technology advisor and subject matter expert on Corporate Banking/Retail Banking/Enterprise support functions business especially on(Cash Management, Liquidity, Channel Banking, Trade Finance, Cards, Asset & Liabilities, HR functions, Finance etc, as applicable. Establish trusted partnership with business product heads,operations and processing teams,Vendors, and other internal teams. Work closely with the Service Owners and Head of Service in order to accomplish the project assigned, from its initial step of the requirements gathering stage to delivery to Bussiness. Create and communicate a clear list of requirements and expectations of the business on the project to the team. Conceptualize and review solutions for the requirements raised by the business and coordinate with required stake holders.Participate in all project related activities with regard to requirements gathering, planning, and implementation. Coordinate with respective teams for both System Integration and User Acceptance Testing. Perform Articulate current and future capabilities clearly and confidently toc Bussiness and technology stake holders. Proficient in using JIRA's reporting features to track team velocity, sprint progress, and release forecasts, enabling data-driven decision-making and project transparency. Strong understanding of agile principles and values, including customer collaboration, iterative development, and responding to change over following a plan, driving project success and customer satisfaction. Proficient in utilizing JIRA boards for agile project management, including creating and managing user stories, tasks, epics, and sprints. Experienced in facilitating agile ceremonies such as sprint planning, daily stand-ups, sprint reviews and retrospectives for team’s continuous improvements. Show less Providing leadership for test design and guidance for testing the Card Functions & Reconciliation tool Intellisuite.Providing technical leadership and assist with test plans & scenarios to test.Prepare test plans along with Test Lead.Daily & weekly updates on the progress of test items handled.Test evidences, logs to be captured during testing and records in the Test management tool – JIRA. Mentor fellow testers on the testing the Card functions & Recon tool Intellisuite - Intellimatch, PI. Collaborated with cross-functional teams to deliver seamless UI/UX solutions, from concept to final product, ensuring a cohesive user experience. Conducted pilot testing to identify usability issues and refine design solutions, ensuring a user-centered approach. Show less

  • Business Analyst

    Jul 2021 - now

  • Testing Engineer

    Dec 2020 - Jun 2021