Brian Heston

Experience

• 

  Button Hole Golf Course and Teaching Center

  May 2017 - Nov 2020

  Maintenance Worker

   Operate large mowers and other light equipment in a safe and efficient manner, maintain all equipment Plant bushes, shrubs and other native plants, edge, rake, and maintain sand bunkers and cart paths Responsible for keeping fringes, flags, cups, fairways, rough, tee boxes, golf carts, in good condition Handled any golfer request and worked to resolve any day-to-day issues

• 

  Bryant University

  Oct 2017 - Mar 2020

  Student Worker

   Conducted event logistics including set up and breakdown of all sporting events on campus Sold tickets to guests, handled visitor requests and resolved issues

• 

  The Legacy Leagu

  Jun 2018 - Mar 2019

  Media Intern

   Create Snapchat Stories based on gameplay, collect other media footage to re-use on social accounts Recorded a weekly 10 episode podcast series to include highlights and updates on the league

• 

  Heating Up

  Sept 2018 - Nov 2021

  Podcaster

   Conceptualized and developed a radio show on campus about the NBA and NFL Distributed the show to Spotify and Apple Podcasts  Created an Instagram page and social presence to engage with 470 followers

• 

  IGT

  Jun 2019 - Jan 2020

  US Business Operations Intern

   Assisted Regional Vice Presidents of Business Operations with updating PowerPoints and SharePoint sites by communicating with other branches Updated annual financial reports using excel to show yearly trends and industry analysis Attended meetings and observed how the business operations division works Developed and updated 18-month outlook plans for senior management in regions where IGT is the primary lottery vendor

• 

  Yankee Supply Company

  Oct 2020 - Nov 2020

  Marketing Intern

  - Design Email campaigns using HTML script- Update website and product information using WordPress to improve product SEO

• 

  Salsify

  Nov 2020 - Dec 2020

  Data Migration Contract Position

  - Assisted in migrating projects from older system onto a new platform- Communicated with other members within the company about project migration dates and new project locations- Worked within a team to create a consistent appearance for projects on new platform

• 

  Wealthbox

  Jan 2021 - now

  - Lead a team of Customer Success Specialists and work through any questions or concerns that come up during their day to day- Meet with new customers to ensure their data migration between CRMs is as seamless and easy as possible- Format data and perform functions via Excel to prep data during the transition to Wealthbox - Assist clients in process of moving data from previous CRM into Wealthbox- Communicate with clients about status of their migration - Perform various queries on excel files to properly format data and prep for migration- Follow up with customers after migration is complete to make sure everything appears the way they want it to

  • Customer Success Manager

    Mar 2024 - now

  • Business Analyst - Customer Success

    Jan 2021 - Mar 2024