Rashad Carson

Experience

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  Carson Hair Treats

  Aug 1994 - Jan 2022

  Mobile Haircare Specialist

  Freelance Hair Stylists are self-employed professionals who meet their clients' hair care requirements. Freelance Hair Stylist duties are greeting customers, scheduling appointments, determining client requirements, cutting and trimming hair, straightening or curling hair, operating cash registers, coloring and bleaching hair, and maintaining hair cutting tools.

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  Dorman High School

  Dec 1996 - Jun 1999

  African American Awareness Club- Officer

  Honored by Dorman High School Student Lead Club, The African American Awareness Club for my role as Club Chaplin and Club Officer.

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  US Navy

  Sept 1999 - Oct 2003

  Operations Specialist

  Operation Specialist - Navigation And Plotting Specialist- Operations Specialists function as plotters, radio-telephone, Command and Control sound powered telephone talkers, maintain Combat Information Center (CIC) displays of strategic and tactical Information.- OSs operate surveillance and altitude radars' Identification Friend or Foe (IFF), and associated equipment and serve as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft.- Navigation and Plotting Specialists are responsible to the Navigation Officer in providing assistance for the safe navigation of the ship for inland and open ocean navigation.- Serve as watch supervisors and section leaders;- Interpret and evaluate presentations and tactical situations and make recommendations to supervisors during watch conditions;- Apply a thorough knowledge of doctrine and procedures applicable to CIC operations contained in U.S. Navy Instructions and Allied or U.S. Navy Publications and procedures necessary for radar navigation contained in Naval Oceanographic Office publications;- Provide to the command technical information and assistance related to Anti-Surface Warfare, Anti- Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations, and other matters pertaining to the Operations Specialist's area. - They also calculate and compute maneuvering boards for safe navigation around shipping contacts.- They maintain various displays and plots to include but not limited to Search and Rescue (SAR) operations, Amphibious Warfare (AMW), Undersea Warfare (USW), Naval Surface Fire Support (NSFS), and Surface Warfare (SUW) plots, navigation, weather and anchoring operations. Show less

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  Bank of America

  Mar 2005 - Dec 2008

  Responsible for the improvement of performance of 8 -10 agents during a 6 - 8-week periodResponsible for participating in side by side and remote monitoring, following up with intentional feedback to positively affect associate behaviorPartner with associates to identify and address behavior-based performance opportunities by leveraging tailored coaching techniquesPerform transaction monitoring based on ACA’s Call Model and quality guidelines to ensure optimal customer experience while maintaining business objectivesLead coaching efforts of servicing agents and spend time developing their skills and talents in a one-on-one environmentDocument and track performance improvement in accordance with ACA’s Coaching ProgramProvide guidance and support in continuous improvement and observance of the Call ModelPartner with Quality team to ensure timely and accurate remediation of call opportunitiesPartner with Training team to support developmental activities for new hires.Be a change agent in recommending solutions to improve quality, procedures, training and coaching initiativesHost calibration sessions with assigned agents based on identified opportunitiesReporting feedback based performance and trends Show less • Training & Development- Trained, coached, motivated and developed National Service & Support associates by conducting classroom and web-based training on the company's application suite of products, services, banking policy and procedures.• Trouble Shooting- Operated, managed and troubleshooting installed ceiling-mounted projectors maintain daily performance of computers and workstation, laptops, peripherals, audio/visual and lab equipment under the company internet network.• Collaboration– Participated in an internal network (SharePoint) within the LL&D website by ensuring the training information is accurate and up to date for the third-party LL&D partners.• Customer Service - Improved National Helpline Contact Center AHT (Average Call Handle Time) from 85% to 95% to target and Call Accuracy overall from 90% to 97%.• Award & Recognition - Recognized by National Service & Solutions and Learning, Leadership & Development Team in recognition of the outstanding service provided to the customer, commitment to Know the Customer, Care about the Customer and Act for the Customer in July 2008. Show less Handles complex or escalated calls from clients or internal partners providing seamless delivery of service. Performs routine and complex account maintenance. Handles inquiries from other financial institutions, providing status and updating cases to bring final resolution to posting defects. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Adheres to established service level agreements. Handle escalated issues by successfully navigating the organization while mastering multiple systems to resolve customer requests. Accountable for the successful resolution of all customer requests. May involve placing the customer in the appropriate product or service.Primarily be supporting the Deposits skill call volume within National Service & Solutions. Handles incoming telephone inquiries from Financial Centers, clients and third parties involving high risk client requests requiring special handling, additional steps, and/or complex processes. This includes the Deposits skill which provides Financial Center policy and procedure support. Show less • Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. • Maintain fraud analysis models to improve efficiency and effectiveness of company systems. • Ensure confidentiality of all information collected during investigation. • Determine existing fraud trends by analyzing accounts and transaction patterns. • Identify system improvements to prevent fraudulent activities. • Recommend anti-fraud processes for changing transaction patterns and trends. • Recommend new software tools used for fraud detection, prevention and reporting activities. • Generate suspicious activity reports and risk management reports for Managers. • Handle escalated customer calls/inquiries • Answer phone inquiries from merchants and other banks pertaining to cases • Maintain individual accountability for performance metrics ensuring ever-increasing levels of productivity and accuracy against established benchmarks • Create clear, concise and compelling documentation to respond to inquiries from legal Show less

  • Performance Improvement Coach

    Mar 2008 - Dec 2008

  • Call Center Training Instructor

    Dec 2007 - Dec 2008

  • Senior Support Officer

    Aug 2006 - Dec 2007

  • Fraud Analyst II

    Mar 2005 - Aug 2006
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  RECHARGE SOLUTIONS OF ATLANTA

  Jun 2011 - Mar 2013

  Project Manager

  Non-profit Outreach Support Team serving and support to Metro Atlanta local homeless shelters.

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  Ulta Beauty

  Nov 2011 - Mar 2013

  Salon Manager

  • Modeling high standards of guest service and salon image, performing hair services on guests (time behind the chair based on business need) • Developing quarterly plans of action and ensuring strong delivery • Recruiting superior performers per Ulta Beauty guidelines • Establishing performance metrics for the team and/or personal goals, to include monthly development meetings and annual performance appraisals • Optimizing revenue opportunities (e.g., payroll management, average ticket and rebooking) and ideating services promotions and demonstrations • Meeting/exceeding various salon financial metrics (e.g., service revenue, average ticket, guest count, guest retention, rebooking, pro hair retail revenue, retention/turnover and contribution goals) • Ordering adequate supplies to service guests • Overseeing a dynamic store services team (e.g., training, product knowledge, skills development, scheduling, etc.) • Ensuring attendance of all internal/external technical and product training classes • Partnering with General Manager, District Manager and Services District Leader on revenue, productivity and related goals • Promoting all services, including skin, brows and make-up Show less

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  Health And Style Institute

  Jun 2017 - Feb 2018

  Teacher Apprentice

  Apprentice teachers teach classes on behalf of Deans and teacher-leaders who are observing other teachers.Apprentice teachers provide substitute teaching coverage for teachers within the school;Apprentice teachers teach one class or small groups of students;Apprentice teachers periodically plan and deliver instruction, gradually taking on more esponsibility throughout the year;Apprentice teachers develop teaching skills to potentially become a full-time teacher at the school;Apprentice teachers support students by providing one-on-one and small group tutoring daily, and small group intervention and student support;Apprentice teachers observe Master Teachers in order to improve instructional techniques and classroom management;Apprentice teachers meet regularly with a coach to implement feedback on lessons and instruction;Apprentice teachers teach or help coordinate an Enrichment class; Similar to teaching assistants, Apprentice teachers help with instruction, assessments, grading, and other classroom responsibilities. Show less

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  Regis Corporation

  Dec 2017 - Jun 2018

  Salon Manager

  Lead the salon staff team in providing excellent services and maximizing salon profitManage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake proceduresInterview, hire and train salon staff in procedure, policy and health regulationsSchedule staff to ensure adequate coverage for the salon's needsResolve customer complaints and provide solutions to staff disputesAccount for and report profits and expenses of the salonPrepare and maintain sales, inventory and customer reportsManage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items Show less

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  Paul Mitchell the School-Atlanta

  Feb 2019 - Aug 2019

  Learning Facilitator

  Learning Leaders educate, motivate, mentor, and coach all Future Professionals in their technical and guest service skills and create extraordinary learning experiences in the clinic classroom using objective-based education (O.B.E.), mini classes, and learning centers.The Learning Leaders runs and maintains all clinic floor sales, operations, and communication with the Service Desk Leader, Sales Leader, and Clinic Floor Learning Leaders. This is a sales-focused position requiring a strong knowledge of all Paul Mitchell hair care products, Pro ToolsTM, and skin and nail products. The objective is to meet or exceed Take Home and service dollar goals by leading students and Clinic Floor Learning Leaders in the sales systems. He or she oversees that team members are managing their zones and inspects that no services guests are turned away for a service and that each receives the full service experience. Show less

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  Wells Fargo

  May 2020 - Sept 2020

  Fraud & Claims Specialist

  Conducts reviews of bank customers (individuals/entities), related parties (owners, board of directors, executives) and/or transactions that present a moderate degree of complexity and risk to determine appropriateness for Wells Fargo.Conducts comprehensive research and/or background investigations on individuals, entities, organizations or locations to identify and mitigate associated sanctions, credit, financial crime, and reputational risks and thoroughly documenting findings.Reviews and analyzes due diligence data from a variety of sources to determine overall risk.Screens customers, prospects and/or transactions against various regulatory reporting lists and regionally based sanctions watch lists.Evaluates risks to determine permissibility under sanctions, regulations and/or BSA/AML regulations. Works with high risk customers (e.g. casinos, MSBs, payment processors) to understand controls and activities. Provides appropriate direction to the line of business. Escalates confirmed sanctions alerts, PEP matches and other risks appropriately.Performs non-documentary Customer Identification Program on domestic customers in accordance with regulations and bank policy.Ensures compliance with guidelines set forth in federal/state anti-money laundering laws and regulations including the Bank Secrecy Act and various sanctions regulations, and in accordance with policy/procedures set by the bank.Consults with peers, line of business managers and other external parties regarding due diligence findings. Participates in moderate size project initiatives.Operates independently with minimal supervision, and effectively manages work requests to meet performance expectations. Show less

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  Citizens

  Jan 2022 - Mar 2022

  Senior Fraud Specialist
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  The Tennessee Credit Union

  Aug 2022 - Oct 2022

  Card Servicing Specialist

  Primarily responsible for administrative functions of Credit and Debit/ATM activities.Serving as primary point of contact for members and legal officials for debit and credit card fraud while investigating and documenting fraudulent claims and disputes.Day-to-day job duties include completing transactions, providing information on products and services, performing administrative functions on credit and debit cards, complete wire request, and assisting other departments with transactions.Track suspicious activity and work compromised card alerts.Status cards as necessary, assist members with their card servicing requests.Thorough knowledge of successful fraud prevention techniques.Understand credit union policy and procedure with special emphasis on fraud and debit card compliance.Close attention to detail; above-average organizational skills; possess objective deductive reasoning skills to perform intensive fact-finding investigations.General knowledge of Credit Union operations, of products and services.Maintain a Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and frequent interruptions.Project a pleasant telephone voice and personal demeanor when interacting with members and all associates.Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset. Show less

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  Tennessee Department of Commerce and Insurance

  Oct 2022 - Aug 2023

  Customer Service Representative II
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  Tennessee Department of Human Services

  Aug 2023 - Mar 2024

  Campus Life Assistant
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  Virginia Department of Behavioral Health and Developmental Services

  Mar 2024 - now

  Direct Service Associate- Cosmetologist

  Cosmetologisy at Hiram Davis Medical Center