Mesut Batan

Experience

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  Kempinski Hotel Barbaros Bay Bodrum

  Apr 2011 - Nov 2015

  Front Office Night Supervisor

  Responsibilities and ChallengesRepresent the General Manager and other senior managers upon their absence.Ensure all departments running well each other with smooth coordination.Handle guest complaints. Deal with swiftly and sensitively to ensure guest satisfaction.Monitor all check-in, check-out and cashier transactions under LQA standards.Record any major incidents and important information to the logbook.Participate and follow up departmental goals and objectives. Ensure all associates are up to date with current facts of the hotel products and services.Perform and handover financial night audit duties such as submit all daily reports, rebates, paid-outs, and any other requested report to the Controller for review and sign off. Ensures all necessary reports are compiled and printed for the following day’s business.Achievements• Part of a team member an achievement above of % 90.00 overall score in the last 6 LQA inspections. • Personal achievement of % 90.00 overall score at Check-In on LQA • Personal achievement of % 100.00 overall score at Wake -Up call on LQA • Employee of the month of October 2014 Show less

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  Marsa Malaz Kempinski The Pearl

  Dec 2015 - Apr 2017

  Front Office Supervisor

  Responsibilities and ChallengesRepresent the Duty Managers upon their absence, perform as a night manager when required.Follow ups existing PM’s for closure.Preparing the allocation for the next day.Ensure team is well informed during the briefings about the hotel products and services.Taking random actions to monitor company standards to quality check for QTA and LQA.Distribute departmental goals for short and long term.Meet VIP and high profile guests to make sure their stay is smooth.Handle guest complains, provide instant solutions.Taking care groups and their billings Train new staff members.Follow up daily functions, events and groups. Show less

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  The Bodrum by Paramount Hotels

  May 2017 - Feb 2018

  Night Manager

  Responsibilities and Challenges Represent the management upon their absenceAct as a responsible spokesperson for the hotel.Conduct random room inspections up to brand standards.Manage and set the entire front office setup for pre-opening session.Ensure all front office SOP’s are being followed up as per company standards.Spot check all employee’s performances including to ensure that the staff are awake and doing their jobs properly. Initiate disciplinary or dismissal actions if needed.Act as a Head of Security, conduct, supervise and prepare reports relating to internal investigations of any losses or violations of the resort regulations, policies and procedures.Ensure that all hotel areas and the complete property are adequately secured at all times.Review financial reports to determine Rooms operations performance against budget.Routinely check billing instructions and guest credit for accuracy and compliance with hotel credit policy and make sure that the credit limit report is checked daily by Night Auditor.Analyze and approve discounts and rebates as per the hotel policy.Coordinate with security in the investigation of irregularities and undesirable guests.Conduct random safety walks as a patrol. Show less

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  Caresse a Luxury Collection Resort & Spa, Bodrum

  Mar 2018 - Feb 2019

  Assistant Front Office Manager

  Responsibilities and ChallengesBeing role model, embrace and enliven the company’s service philosophy, vision and missionMonitor all check-in, check-out and cashier transactions under LRA standards.(90.4 last score)Increased overall GSS score above %90. 3rd rank of all Luxury Collections in EAME.Increased upsell ratio %125 compared by previous year.Actively participate in and conduct the daily meetings. Perform all duty related task in accordance to the front office policy & procedures.Establish, review & implemented LSOP’s into the SOP for continued service and process improvements and ensure that they are updated at any given time. Maximize room yields and control overbooking strategies according to Marriott policy.Encourage efficient and effective inner-departmental communication to promote teamwork. Monitor the successful implementation of the Front Office training program. Encourage employees to develop and promote a positive working environment. Delegate duties and responsibilities to ensure that work processes are in a logical order. Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary actions, etc. Show less

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  The Sofa Hotel Autograph Collection Istanbul

  May 2019 - Jul 2021

  Front Office Manager

  Responsibilities and Challenges Manage day-to-day operations, ensure the quality and the standards met with the expectationsActs as a “Service Champion” to lead the team to achieve their goals.Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.Manage department controllable expenses to achieve or exceed budgeted goals.Implementation of LRA standards Conducting the daily meetings Implementation of training program for entire team to followEstablish, set and implemented LSOP’s into the SOP for continues service improvements.Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary actions, etc. Show less

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  Bureau Veritas Group

  Oct 2020 - Dec 2021

  Sub Contracter

  Responsibilities and Challenges Since COVID19 pandemic, I have been running Safe Tourism Certification inspections, which is issued under the leadership of the Ministry of Culture and Tourism and run in partnership with the Ministry of Foreign Affairs, which is an essential audit has more than 300 benchmarks cover a broad range of safety measures taken towards transport, accommodation and health conditions of both hospitality employees and tourists in TURKEY.

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  Adahan DeCamondo Pera, Autograph Collection

  Jan 2022 - Sept 2023

  Room Division Manager

  Responsibilities and Challenges Create and work on departmental budgets in different perspectives.Staffing & Manning Plan.Study, define Sales & Marketing strategies and projections before roll out.Submit Crisis Management Plan to head office requirements.Attend vendor selections according to brand FF&E standards.Lead and negotiate the contract details with the 3rd party companies.Review and finalize the insurance agreements with the companies.Review EU and national GDPR Declarations to integrated into company GDPR statement.Follow up related government licenses with law firm to avoid any legal objections.Investigate possible future copyright infringement and patent claims related outlet naming.Creating brand identity pillars and ‘’The Mark’’ implemented according to the brand book.Involve coordination of architectural, interior, MEP and FLS design in line with Marriott design and construction standards.Lead stress and snagging tests prior of the opening.Opera PMS setup & integration.Marsha setup & integration.Mobile Key & GXP setup and integration. Show less

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  Nova Vista Eskisehir Centrum Hotel, a member of Radisson Individuals

  Nov 2023 - Jul 2024

  Hotel Manager

  Responsibilities and ChallengesAttended RHG CESEE General Managers Summit 2023 Istanbul.Lead the certification process of Sustainability Eco-label 3. Lead the certification process of Environmental Impact Assessment (EIA) Lead the certification process of ISO 14064-1 (GHG) standards.Obtained state license 4-star hotel category.Obtained alcohol and music license from the local authorities.Negotiate and finalize GPL packages. Implemented Revenue Management System.Following KPI’s has been achieved rolling 6 months period.GSS from 86.60 to 92.10CQI from 99.9 to 104.10Enrollment Conv. from 46.27% to 85.73%Total Revenue increased %36 STLYADR increased %40 STLYREVPAR increased %60 STLY Show less

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  The Central House Galata Istanbul

  Oct 2024 - now

  General Manager

  Responsibilities and ChallengesAttended Central House General Managers Summit 2024 Madrid.Lead the certification process of Turkish Sustainability Eco-label 1.Obtained state license for 3-star hotel category.Obtained alcohol and music license from the local authorities.Negotiate and finalize GPL packages. Implemented Revenue Management Systems. Following KPI’s has been achieved rolling 6 months period.GSS from 60.00 to 80.00CQI from 95.00 to 105.00Total Revenue increased %16 STLYADR increased %15 STLYREVPAR increased %12 STLY Show less