Julia Sudds

Experience

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  Marriott International

  Jul 2006 - Apr 2021

  As a Group Account Manager with Marriott National Group Sales, I worked with our Global Sales Organization on servicing our top corporate customers and enterprise accounts. In this role, I consistently grew Marriott share and increased room night productivity working with a portfolio of 25 of Marriott's top corporate accounts. Responsibilities included: --Sourcing leads --Contract reviews and negotiations --Managing support staff of 2 --Weekly meetings --1:1's --semi-annual reviews --quarterly progress updates --managing schedules in multiple time zones --Account relationship management --communicating/collaborating with global partners, key stakeholders, and executive level leadership --Strategic account planning --Use of CRMs (Salesforce) Show less I provided long term housing solutions with a focus on extended stay insurance housing for displaced families using Marriott's full portfolio of over 4,000 Marriott properties worldwide, including 18 different brands. --Sourcing leads --Rate Negotiations --Managing support staff of 8 --Weekly meetings --1:1's --semi-annual reviews --quarterly progress updates --managing schedules in multiple time zones --Account relationship management --communicating/collaborating with global partners, key stakeholders, and executive level leadership --Strategic account planning --Use of CRMs (Salesforce) -- Presented quarterly business reviews to top accounts -- Consistently exceeded SLA expectations, room night, and revenue goals -- Annual business trips for in person business reviews with top accounts. Show less Focus on extended stay business in the relocation and insurance housing segments, providing long term housing solutions for relocating and displaced families. My main accounts were insurance and relocation intermediary companies such as CARTUS, Temporary Accommodations, Housing Headquarters, and CRS Temporary Housing. -- Partnered with insurance and relocation intermediary companies -- Located and arranged long term housing options through Marriott's extended stay brands and ExecuStay furnished apartment solutions. -- Negotiated rates, obtained direct billing authorization & provided necessary documentation to hotel partners. -- Manage/track direct billing invoices and payments to ensure neither the hotel or the account are affected negatively by credit/financial transaction thereby ensuring accounts maintain a strong positive account status/relationship with Marriott hotels globally. -- Partner with hotel staff/management to resolve customer issues. -- Consistently exceeded SLA's and room night goals -- Grew account share YOY -- Grew accounts to top multi-million dollar revenue producing accounts -- Managed client data using CRM's -- Grew account team from 2 to 5 -- weekly meetings -- 1:1's -- semi annual reviews -- managing schedules in multiple time zones Show less

  • Account Manager, Groups

    Jul 2018 - Apr 2021

  • Account Manager

    Oct 2014 - Jul 2018

  • Sales Manager

    Jul 2006 - Oct 2014
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  Spreetail

  Jul 2020 - Feb 2021

  Customer Experience Specialist

  Resolve identified customer issues in a timely manner to ensure a positive customer experience. This includes working in multiple queues and reviewing feedback, identifying trends for areas of improvement, and submitting suggestions to improve and update processes for continued growth.

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  LinkedIn

  Feb 2021 - Mar 2022

  Trust & Safety Associate, Abuse Content Enforcement

  Create a trusted and safe place for the world’s professionals and increase the level of trust in the LinkedIn ecosystem. Duties include reviewing content for policy violations and taking appropriate action as needed as well as reviewing member accounts to shut down fake or compromised accounts to ensure the safety of the LinkedIn community. This is done in collaboration with other teams/departments within Trust & Safety and MSR.

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  Marriott International

  Mar 2022 - now

  Account Manager

  Partner with Marriott's Global Sales Organization in managing a portfolio of Marriott's top corporate business partners to execute successful group gatherings at our hotels globally whether in person, virtual or a hybrid combination of both. Responsibilities include:----Fostering and maintaining client relationships----Fostering and maintaining hotel relationships----use of CRM tools (SFA)----contract reviews & negotiations----total account management