Hunter Reyes

Experience

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  US Army

  Feb 2015 - Nov 2020

  Signal Engineer

  - Managed Help Desk automation, dealing with software and hardware troubleshooting tickets for Microsoft Office, Adobe, Active Directory, Cisco Call Manager, and Networking Issues L1-3. - Created and Installed Cat-5, Cat-6, and Fiber Optic cables-.Led Team for High-Frequency Line of Sight HCLOS Antennae Installation. Establishing internet access for successful data transfer for communication operations. - Assisted with computer re-imaging, PSU swaps, server maintenance, and drone program repair. Show less

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  State Farm

  Jan 2022 - Apr 2022

  Claims Specialist

  Handled complex claims for tier 1.Understood and researched state laws to help make insurance decisions based upon policy per state.Kept logged files in ECS database.

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  LUX Energy Solutions

  Apr 2022 - Jan 2023

  Information Technology Lead/CRM Administrator

  - Developed and Implemented Zoho CRM/Suite to meet business requirements for all departments HR, Finance, Marketing, Sales, Legal, etc..)- Negotiated with software vendors to obtain the most cost-efficient deal for us, including strategic partnerships and referral programs peruser on their platforms.- Managed Salesforce user profiles, roles, permissions, and sharing settings to ensure data security.- Integrated Salesforce with third-party systems and native application systems through App Exchange including marketing automation platforms to streamline business processes.- Integrated 3rd party applications into CRM Platforms such as Hubspot and Zoho, using Zapier, Make (Integromat), Zoho Flow, Mailchimp, and DocuSign for Lead and Data Management, VoIP Setup, SMS/Email Campaigns, ClickFunnels, Contract Automation, and Landing pages. - Created Workflow Process Mapping for implementation per department using Miro, and LucidChart. - Managed Onboarding Operations, maintaining data by implementing custom property fields via platform. - Developed and provided training on correct use of CRM platform, created Help Desk ticketing system via Zoho for any internal issues, and developed internal website for all internal staff resources. Show less

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  Wealth Accelerators Global

  Jan 2023 - Sept 2023

  Head of Technology/Salesforce Administrator

  - Managed user accounts, profiles, roles, and permission sets ensuring appropriate access levels and security settings were in place.- Customized objects, fields, page layouts, record types, workflows, validation rules, and process automation using Process Builder and Flow.- Imported, exported, and cleaned up data within Salesforce for integrity. Also created backups regularly to ensure data security is in place.- Created reports and dashboards to analyze data across different objects and criteria. - Scheduled automated report delivery to stakeholders.- Provided training to Salesforce users to onboard new users, and respond to user inquiries and issues. - Documented for knowledgebase for users with future issues. Show less

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  FRIENDS OF FLORIDA

  Mar 2023 - Sept 2023

  Vice President

  - Oversee the creation and execution of fundraising strategies, including grant writing, donor cultivation, and event planning.- Build and maintain relationships with major donors, sponsors, and grant-making organizations.- Work closely with the CFO or finance team to ensure financial stability and transparency.- Ensure programs align with the organization's goals and meet the needs of the community served.- Represent the organization at public events, meetings, and conferences.-Serve as a liaison between the board and the staff, facilitating effective communication and collaboration.- Assist the Executive Director in preparing for board meetings and executing board decisions. Show less

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  INDIGOTABLE

  Aug 2023 - Jun 2024

  Chief Executive Officer

  - Ensure the company's processes, tools, and strategies support efficient workflow and project deliveries.- Monitor financial performance by reviewing operating results, comparing them to established objectives, and taking necessary corrective actions.- Develop and oversee partnerships, alliances, and other collaborative efforts.- Constantly evaluate the company's services, processes, and performance, seeking areas of improvement or optimization.- Evaluate and implement new technologies to keep the company at the forefront of its industry.- Define, develop, and communicate the company's vision, mission, and overall direction. Show less

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  The Bear Insight

  Dec 2023 - Apr 2024

  Chief Technology Officer

  - Develop and execute a comprehensive technology strategy aligned with business goals.- Oversee the design, implementation, and maintenance of the company’s technology infrastructure, ensuring scalability, security, and reliability.- Directed the software development lifecycle, from conceptualization to deployment.- Implemented data-driven decision-making processes and technologies that provided valuable insights for both internal operations and client solutions.- Collaborated with business development teams to understand client requirements and propose technological solutions that align with their objectives. - Acted as a technical advisor during client engagements. Show less