
Jenisha Smith
Intake Specialist

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About me
Community Engagement Specialist | Certified ScrumMaster®
Education

Liberty University
-Religion/Religious Studies
CUNY York College
-Bachelors of Arts African-American/Black Studies
Experience

Settlement Housing Fund
Feb 2013 - Aug 2013Intake Specialist• Oversaw the application process through tracking applications, conducting initial intake interviews and verifying student eligibility; • Managed and maintain student files;• Managed and monitor daily student’s attendance ;• Entered information on intakes, students, attendance, activities, scores, and outcomes into spreadsheets;• Interfaced with Bookkeeper/Data Entry for record maintenance;• Assisted with related administrative work – correspondence, phone, copying and scanning. Show less

Goodwill Industries of Greater New York and Northern New Jersey
Aug 2013 - Mar 2015Case Manger• Develops goals and individual employment plans, consistent with the client’s interests, previous work histories, and education; completes Employability plans.• Conducts job readiness workshops with participants.• Conducts job readiness workshops for participants and utilizes motivational skills and capabilities that improve life management and employability; introduces program rules, policies, regulations, time limits, assessment process, program flow and retention• Conducts mock interviews, presenting self to employers, marketing skills, how to process labor market information, and pursuing positions to obtain employment.• Assists participants in career preparation by identifying career and vocational choices to build a realistic employability plan to achieve objectives.• Engages clients with career assessment tools, such as Career Scope, Job Training and Job Search workshops. Show less

EDSI
Mar 2017 - Oct 2018Intake Specialist• Manages client check-in• Reviews NYCWAY for change in status upon request• Notifies all staff of appointments• Collects and distribute faxes• Conducts daily outreach and enter FTRs in DTS• Adds case notes to NYCWAY • Reviews voicemail and distribute messages • Maintain organized filing system for sign in sheets

EDSI
Dec 2018 - Feb 2024Develop rapport and connect community job seekers to opportunities through presence on-site as well as through virtual engagement by phone/text/video meetings.Assess each individual’s needs to determine if basic services or WIOA intensive services are most appropriate.Maintain an organized database of all customers; keep detailed documentation of all contactsImplement and facilitate educational workshops and create and maintain an environment that promotes opportunities for quality interaction and learningEstablishing clear expectations and encouraging client accountabilityImplement project management skills, tools, and methods Show less • Develops goals and individual employment plans, consistent with the client’s interests, previous work histories, and education; completes Employability plans.• Conducts job readiness workshops with participants.• Conducts job readiness workshops for participants and utilizes motivational skills and capabilities that improve life management and employability; introduces program rules, policies, regulations, time limits, assessment process, program flow and retention• Conducts mock interviews, presenting self to employers, marketing skills, how to process labor market information, and pursuing positions to obtain employment.• Assists participants in career preparation by identifying career and vocational choices to build a realistic employability plan to achieve objectives.• Engages clients with career assessment tools, such as Career Scope, Job Training and Job Search workshops. Show less
Community Workforce Connector
Jul 2021 - Feb 2024Career Navigator
Dec 2018 - Jul 2021

Center for Justice Innovation
Mar 2024 - Aug 2024Community Engagement Specialist•Develop, implement, and oversee outreach and engagement strategies to solicit and strengthen community engagement•Collaborate with community stakeholders to identify and develop programs and services that are responsive to and reflective of the needs and interests of community members•Organize and execute community engagement projects and events•Support day-to-day operations of programs, including data-entry, planning, scheduling, relationships with courts and community partners, project implementation, and program support;•Communicate with service providers to facilitate, follow-up and assist participants with service referrals Show less
Licenses & Certifications
- View certificate

Certified ScrumMaster® (CSM®)
Scrum AllianceMay 2023
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