Alicia Quintero Ramirez

Experience

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  Dell Technologies

  Sept 1998 - Aug 2023

  Collaborated with multiple business teams to define and implement processes for enhancing business operations• Led multinational, cross-functional teams in developing and expanding software solutions aimed at automating aligned processes within the organization. • Applied diverse project management methodologies to define project scope, budget, objectives, and risks• Employed a range of project management tools to track project advancement and initiatives• Hosted global stakeholder meetings, sprint planning, backlog refinement, and stand-up sessions • Documented existing and future state processes and policies• Contributed in creating and implementing a globally standardized performance metric, converging project outcomes into a unified time back to sales currency. This metric played a pivotal role in quantifying projects across the business and measuring 100K hours of benefits to the sales organization in a fiscal year• Partnered with colleagues in designing and introducing a globally standardized dashboard for displaying project metrics to executive leadership and stakeholders Show less Oversaw day-to-day operational activities for Channel Partners.• Achieved over 90% automated order entry for multiple key Global accounts by collaborating with the ecommerce department to promote the adoption of Electronic Data Interchange (EDI) integration with partner Enterprise Resource Planning (ERP) software. This initiative streamlined order processing, minimized manual errors, and enhanced operational efficiency. • Generated and analyzed weekly reports using various software tools such as Excel and PowerBi• Saved over $1M worth of monitor orders that were stalled in a facility, implementing logistical solutions and proactive measures to ensure timely delivery and customer satisfaction. Show less

  • Senior Advisor, Project/Program Manager | Global Business Operations

    May 2019 - Aug 2023

  • Senior Advisor, Project/Program Manager, Channel Business Operations

    Apr 2011 - May 2019

  • Sales Support Advisor, Public Business Group

    Apr 2009 - Apr 2011

  • Sales Support Analyst, Corporate Business Group

    Mar 2005 - Apr 2009

  • Sales Support Analyst, LCA Order Processing

    May 2001 - Mar 2005

  • Sales Representative I, Enterprise Sales

    May 2000 - May 2001

  • Finance Assistant, Enterprise Order Processing

    Sept 1998 - Apr 2000
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  H&R Block

  Dec 2010 - Apr 2011

  Client Service Professional

  • Greeted and welcomed clients as they arrived at the office, ensuring a positive and professional first impression.• Answered and directed phone calls, assisting callers with inquiries and scheduling appointments.• Maintained the office’s cleanliness and organization• Assisted tax professionals with administrative tasks such as data entry, file organization, and appointment scheduling.• Handled sensitive client information with confidentiality and discretion, following company privacy policies and procedures. Show less

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  Hidalgo County, Texas

  Mar 2024 - Mar 2024

  Elections Clerk

  • Opened and closed polling location to ensure a fair and transparent voting experience• Checked in voters, issued ballots, and ensured election laws and procedures were followed• Provided assistance to voters guiding them through the voting process• Arranged and prepared polling stations and equipment• Reconciled the number of voters checked in with the number of ballots cast, ensuring accuracy and compliance

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  Teleperformance

  Aug 2024 - now

  Representative