Grace Yi

Experience

• 

  South Paw Pet Grooming

  Aug 2017 - now

  Effectively delegate tasks and responsibilitiesMaximize efficiency in customer serviceConduct regular team meetings to foster open communication and address concernsManage inventory levelsDevelop and implement new operating proceduresResolve escalated customer issuesPerform the recruitment and training of new staff membersIdentify opportunities to increase profitabilityFormulate innovative ideas and initiatives to enhance the success of the business Proficiently managed a high-volume phone systemScheduled appointmentsFacilitated the check-in and check-out processes for customersMaintained a high standard of cleanliness and pet careEstablished effective communication with vet officesMaintained a clean and organized environmentScheduled and coordinated business opportunities and needs

  • Operations Manager

    Aug 2020 - now

  • Front Desk Receptionist

    Aug 2017 - Aug 2020
• 

  Self-employed

  Jan 2018 - Jan 2023

  Create a safe and supportive environmentImplement stimulating and age-appropriate activities that contribute to cognitive and social developmentEstablish clear and ongoing communication with parentsPrepare well-balanced meals and snacksMaintain a clean and organized living/play spaceFoster positive relationships with children Taught students how to play the fluteAssessed the unique learning styles and goals of each studentIntroduced students to a diverse range of musical genres and stylesOffered constructive and positive feedback to students

  • Babysitter

    Jan 2017 - Jan 2023

  • Flute Instructor

    Jan 2018 - Jan 2020
• 

  Gohan Bistro

  May 2022 - Aug 2022

  Server

  Welcomed and seated guests with a friendly and professional demeanorEfficiently took ordersPrepared and served a variety of drinksBussed and cleaned tables promptlyProcessed checkoutsHandled to-go ordersRestocked table settings, drinks, and various stationsPerformed opening and closing duties

• 

  Rover.com

  Oct 2022 - Nov 2023

  Pet Care Professional

  Offer attentive and compassionate care to petsFacilitate playtime and regular exercise routinesAdhere to specific care instructions provided by pet ownersEstablish and maintain clear communication with pet ownersPrioritize the safety of petsAdminister medicationsExecute basic grooming tasksKeep pet living areas clean and sanitary