
Baley Gagne-Nelson
Customer Service Sales Associate

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About me
An ambitious Tourism Management student with a go-getter soul | Aspiring Event Planner
Education

Capilano University
2020 - 2024Bachelor's degree Tourism ManagementFaculty of Global & Community Studies: BTM is a bachelor degree that focuses on all sectors of tourism and the challenges, impacts and development of the tourism industry. This program broadens my knowledge of the industry and business and professional aspects that come along with working in tourism. While pursuing this degree I plan to take a concentration in special events.

HZ University of Applied Sciences
2023 - 2023Tourism and Travel Services ManagementAn extension of my Bachelor program at Capilano University in Vancouver, Canada. This is a 6 month university exchange in Vlissingen, Netherlands
Experience

Shutterbee Photography LTD.
Jan 2014 - Jul 2016Customer Service Sales Associate• Enthusiastically made customers feel comfortable in preparation for photoshoots, and payed attention to detail while taking passport and ID photos.• Assisted customers on photo kiosks while providing input and helpful ideas as necessary.• Worked independently to ensure all customers and duties were followed up with, while taking initiative to learn new concepts, such as canvas stretching, minimal photoshop tasks and other creative projects.

Sport Chek
Sept 2016 - Jan 2022• Coordinated sales team in a managerial role on and off the sales floor, while ensuring a high level of customer service was followed by all staff members.• Cordially trained and coached staff on cash registers, store policies and procedures. • Implemented systems in a cooperative and efficient manner in shipping, cash, and order fulfilment, while fulfilling daily audits, supply orders and back-up procedures. • Received and accounted for large shipments while merchandising and organizing product methodically for the sales floor. Show less
Order Fulfillment Manager
Sept 2020 - Jan 2022Sales Support Coordinator
Nov 2017 - Sept 2020Head Cashier
Sept 2016 - Nov 2017

Jamesons Pubs
Sept 2019 - Mar 2020Food Expeditor, hostess• Swiftly prepped serving trays and ensured that orders were delivered efficiently while maintaining a tranquil demeaner in a heavily trafficked and fast paced environment. • Welcomed guests in a courteous and professional manner while guiding them to their tables, to provide them with a positive guest experience.• Proficiently cleared tables and delivered food and drinks to guests with a highly professional and positive attitude.

E2G Design Studio
Mar 2022 - nowEvent Staff• Cordially followed set-up and take down directions based on event guidelines, and creative range. • Remained flexible and open-minded based on the event demands and staffing needs, while on-call basis.• Efficiently worked collaboratively with a team to set up and take down extensive events in a scheduled and timely manner.• Maintained creative freedom and detail orientation while swiftly assisting with heavy installation, tear-down and cleaning of event décor and equipment such as tables, chairs, back drops, centerpieces, registration details. Show less

Cycle City Tours
Mar 2022 - Dec 2022Rental Supervisor• Efficiently assisted customers in choosing bike styles and made necessary adjustments to ensure that customers were comfortable with their bike rentals. • Thoroughly explained bike safety tips, route planning tips, while enthusiastically offering destination recommendations based on customer desires. • Swiftly processed POS transactions for rentals while assisting with tour check-ins and all rental needs. • Meticulously checked that bikes and all safety equipment met road safety measures upon entry and exit of the bike shop. • Confidently opened and closed the rental and tour shops, thus ensuring cash flows were balanced and all rental bikes were returned and accounted for. Show less

Cycle City Tours
Feb 2024 - nowRental Manager
Licenses & Certifications

Foundations of Workplace Safety
Go2HR - the resource for people in tourism
Fundamentals of Digital Marketing
Google Digital GarageMar 2023
Pro-Serve Responsible Liquor Sales and Service
AGLCAug 2019
Standard First Aid, CPR and AED
St. John Ambulance Canada | Ambulance Saint-JeanFeb 2020
Volunteer Experience
Recreation Lead, Cleaning Crew, Meal Server
Issued by Jumpstart on Jul 2017
Associated with Baley Gagne-Nelson
Languages
- spSpanish
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