Baley Gagne-Nelson

Baley Gagne-Nelson

Customer Service Sales Associate

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location of Baley Gagne-NelsonVancouver, British Columbia, Canada

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  • Timeline

  • About me

    An ambitious Tourism Management student with a go-getter soul | Aspiring Event Planner

  • Education

    • Capilano University

      2020 - 2024
      Bachelor's degree Tourism Management

      Faculty of Global & Community Studies: BTM is a bachelor degree that focuses on all sectors of tourism and the challenges, impacts and development of the tourism industry. This program broadens my knowledge of the industry and business and professional aspects that come along with working in tourism. While pursuing this degree I plan to take a concentration in special events.

    • HZ University of Applied Sciences

      2023 - 2023
      Tourism and Travel Services Management

      An extension of my Bachelor program at Capilano University in Vancouver, Canada. This is a 6 month university exchange in Vlissingen, Netherlands

  • Experience

    • Shutterbee Photography LTD.

      Jan 2014 - Jul 2016
      Customer Service Sales Associate

      • Enthusiastically made customers feel comfortable in preparation for photoshoots, and payed attention to detail while taking passport and ID photos.• Assisted customers on photo kiosks while providing input and helpful ideas as necessary.• Worked independently to ensure all customers and duties were followed up with, while taking initiative to learn new concepts, such as canvas stretching, minimal photoshop tasks and other creative projects.

    • Sport Chek

      Sept 2016 - Jan 2022

      • Coordinated sales team in a managerial role on and off the sales floor, while ensuring a high level of customer service was followed by all staff members.• Cordially trained and coached staff on cash registers, store policies and procedures. • Implemented systems in a cooperative and efficient manner in shipping, cash, and order fulfilment, while fulfilling daily audits, supply orders and back-up procedures. • Received and accounted for large shipments while merchandising and organizing product methodically for the sales floor. Show less

      • Order Fulfillment Manager

        Sept 2020 - Jan 2022
      • Sales Support Coordinator

        Nov 2017 - Sept 2020
      • Head Cashier

        Sept 2016 - Nov 2017
    • Jamesons Pubs

      Sept 2019 - Mar 2020
      Food Expeditor, hostess

      • Swiftly prepped serving trays and ensured that orders were delivered efficiently while maintaining a tranquil demeaner in a heavily trafficked and fast paced environment. • Welcomed guests in a courteous and professional manner while guiding them to their tables, to provide them with a positive guest experience.• Proficiently cleared tables and delivered food and drinks to guests with a highly professional and positive attitude.

    • E2G Design Studio

      Mar 2022 - now
      Event Staff

      • Cordially followed set-up and take down directions based on event guidelines, and creative range. • Remained flexible and open-minded based on the event demands and staffing needs, while on-call basis.• Efficiently worked collaboratively with a team to set up and take down extensive events in a scheduled and timely manner.• Maintained creative freedom and detail orientation while swiftly assisting with heavy installation, tear-down and cleaning of event décor and equipment such as tables, chairs, back drops, centerpieces, registration details. Show less

    • Cycle City Tours

      Mar 2022 - Dec 2022
      Rental Supervisor

      • Efficiently assisted customers in choosing bike styles and made necessary adjustments to ensure that customers were comfortable with their bike rentals. • Thoroughly explained bike safety tips, route planning tips, while enthusiastically offering destination recommendations based on customer desires. • Swiftly processed POS transactions for rentals while assisting with tour check-ins and all rental needs. • Meticulously checked that bikes and all safety equipment met road safety measures upon entry and exit of the bike shop. • Confidently opened and closed the rental and tour shops, thus ensuring cash flows were balanced and all rental bikes were returned and accounted for. Show less

    • Cycle City Tours

      Feb 2024 - now
      Rental Manager
  • Licenses & Certifications

    • Foundations of Workplace Safety

      Go2HR - the resource for people in tourism
    • Fundamentals of Digital Marketing

      Google Digital Garage
      Mar 2023
    • Pro-Serve Responsible Liquor Sales and Service

      AGLC
      Aug 2019
    • Standard First Aid, CPR and AED

      St. John Ambulance Canada | Ambulance Saint-Jean
      Feb 2020
  • Volunteer Experience

    • Recreation Lead, Cleaning Crew, Meal Server

      Issued by Jumpstart on Jul 2017
      JumpstartAssociated with Baley Gagne-Nelson