桢楠宋

Experience

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  富士施乐

  Jun 2008 - Feb 2009

  Internship

  Working as an assistant in Japanese system to help improve customer experience through probing their potential needs in language;

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  Shanghai Shiseido Co., Ltd.

  Mar 2011 - Sept 2011

  Translator

  Working as a Japanese interpret, learning all needed preparation work for a company early growth through practising social & interpersonal skills, language and shorthand ability;

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  Apple

  Oct 2011 - Jan 2012

  Lead Cashier/Specialist

  Lead Cashier career experience for practical retail cash management with patience, composure and conflict management; Delivering world-class full solutions to every visiting customer with creating multiple new owners & promoters;

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  苹果公司

  Jan 2013 - Aug 2016

  Managing over 100 Red-tier accounts in building customer loyalty and develop Red-tier account to business briefing;Converting 1 Red-tier company into core account Green-tier by following up leads from Genius Bar and providing resources with Apple MDM solutions to meet with the expansion demand from Yilu Software Company. Q1: Initiating innovation for new Product Launch Business OP to build up the business pool from consumer traffic; Q2: Creating a CNY team PK game to boost up store business engagement by 20%; Q3: Leading Business intro performance in Genius Bar area with 40% quantity improvement by new intro standard training, key persons follow-up and leadership engagement & recognition system; Q4: Initiating “Back to school” parents’ briefing idea and setting up the business pool from Mac consumers; 收起 Collaborating with Lead Genius, working together on allocating tool for Mac repair, and setting complexity level for every kind of Mac repair work to help Genius team improve communication quality of case handover, thus to more efficiently help Genius Admin allocate Mac Repair by 15% efficiency improvement. Working closely with Store Manager to track iPhone repair efficiency through counting the number of daily iPhone part repair, screen repair and SWAP repair, thus smartly adjusted the wait time for customers’ pick-up, improved customer experience in picking up iPhone on time as expected; Cooperated with Genius Admin team to improve Service Parts loss prevention and repair error rate through smartly adjusting the display of all KGB/KBB Service Parts; 收起

  • Business Expert

    May 2015 - Aug 2016

  • Genius Admin

    Jun 2013 - May 2015

  • Technical Specialist

    Jan 2013 - Jun 2013
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  饿了么

  Aug 2016 - Sept 2017

  Customer Service Team Leader

  Improving customer experience by leading change in service standard for call center; Setting up training & validation system from scratch to support new service standard; Partnering with operation team to create procedure for Tier2 customer service team and ensure the relevant procedure would be followed appropriately to improve the efficiency in the daily work;

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  Naked Hub

  Jul 2017 - Sept 2018

  Sales Associate

  Handling leads given from the Marketing department and converted into close won deals; Working as a junior sales associate to make outbound call to clients and work with existing clients to close deals; Work closely with community team to deeply dig customers’ demand and achieve monthly goal continuously;

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  CEO SUITE

  Sept 2018 - Nov 2019

  Sales Manager

  Leading a sales team and achieve ambitious business revenue goal with RMB 1 Million a year with YOY 20% increase;Leading change in marketing strategy with innovation in developing agency’s pool by initiating WeChat official accounts;Developing direct reports to join talent pipeline through daily directing, coaching & feedbacks; Improving team morale of Ops team by training them for Office tour skill set with higher ownership for business;

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  Compass Offices

  Nov 2019 - now

  Senior Sales Manager