Saritha Shetty

Experience

• 

  WNS

  Apr 2009 - Nov 2009

  Customer Service Representative

  Interacted with clients by providing information about Avon products. Also handled client complaints over email.

• 

  WTW

  Nov 2009 - Mar 2013

  Senior Associate

  Handled complete accounts portfolio of International and Willis Facultative business. Regular rendering of premiums, claims and treaty postings and Reconciliation of Client and Underwriting Statements. Reconciliation of accounting entries pertaining to Claims, Premiums etc. Reconciliation of insurance postings and checking accuracy of reinsurer’s statements with the entries on our books. Follow up to all the parties for payments due via e-mails / telephone / fax across the globe for latest positions on their policies. Chasing account holders while processing payments / requesting settlement of the agreed insurance postings. Constant interaction with the U.K. offices through e-mails and telephone. Cash Management for the team.Making Payments of Claims and Premiums to either party. Show less

• 

  Cactus Communications

  Mar 2013 - now

  Robotic Process Automation Lead: • Identify problem statement & facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.• Worked closely with different vendors KPMG, Bot mantra and Avaali to ensure the applications support continuous improvements around quality, cycle time and operating efficiency.• Participated and delivered special projects like Automated workflow for Bank statement extraction, payment updation and reconciliation and automated workflow for converting non-convertible pdf payment notification into excel in a structured format.Process excellence manager:• Implemented DMAIC methodology to analyze process data, identify root causes of inefficiencies, and develop and implement process improvements.• Work closely with the Bugs tracking team to analyze the impact of bugs reported and support them to take corrective action on the same.• Leading role in developing Tax automation system in Editage websites across China, Japan, and Korea market for client convenience to get tax invoice at the time of job submission or prepayment whichever is earlier.• Participated in introducing new payment gateways like PayPal, FT cash, Inipay, Stripe and its integration to minimize risk involved in completing payment procedures for clients which in turn increases sales as well as business revenue.• Participated in the introduction of E-wallet i.e., Editage card for clients to use their funds for online purchases along with other schemes and thereby reducing dependency on system/user to intimate clients of their unused funds available which in turn helps in maintaining outstanding receivables. Show less Experience in handling Oracle Finance module (Accounts receivable) and thereby reconciling legacy system reports in oracle to make it available for Payables team Manage deposits and application making sure all cash receipts are applied properly. Weekly reporting of revenue, collections and invoice/collection adjustments. Process enhancement by incorporating necessary changes in monthly reports delivered to book keeping team. Interaction with clients to make them aware of their credits available in the system to enable them to use the same for their future assignments. Show less

  • Assistant Manager

    Apr 2016 - now

  • Senior Financial Associate

    Mar 2013 - Apr 2016