Juned Khan

Juned Khan

Customer Service Representative

Followers of Juned Khan331 followers
location of Juned KhanJaipur, Rajasthan, India

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  • Timeline

  • About me

    Experienced Customer Service Professional | Former Teleperformance & VGL Representative | Skilled in Client Relations, Problem Solving, & Communication

  • Education

    • Amity Online

      2023 - 2025
      Bachelor of Computer Application Data Analaytics
  • Experience

    • Teleperformance

      Apr 2022 - Nov 2022
      Customer Service Representative

      Working as a Customer Care Executive for a E- Commerce Giant for North America Domain. Focus is to resolve customer query maintaining the customer centricity.

    • Teleperformance

      Feb 2023 - Feb 2024
      Line traine

      Working as an Subject matters expert to assure the successful delivery of SLA and quality control for the team of 30 people

    • VGL Group

      Mar 2024 - Jun 2024
      Social Media Manager

      Providing exceptional customer support for a UK-based luxury jewelry brand through email and social media channels. Skilled in handling inquiries, resolving issues, and engaging with customers to enhance their shopping experience. Responsible for managing online interactions, maintaining brand reputation, and ensuring seamless communication. Passionate about delivering top-tier service while building strong customer relationships.

    • Teleperformance

      Jun 2024 - Oct 2024
      Acting Team lead

      Provided expert technical assistance for a leading antivirus company, resolving customer issues over calls for US-based clients. Specialized in troubleshooting, software installation, and security optimization while ensuring a seamless support experience. Skilled in diagnosing technical concerns, guiding users with step-by-step solutions, and delivering top-notch customer service with efficiency and professionalism.

  • Licenses & Certifications

    • Lean Six Sigma Green Belt Certification

      Simplilearn