Juned Khan

Experience

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  Teleperformance

  Apr 2022 - Nov 2022

  Customer Service Representative

  Working as a Customer Care Executive for a E- Commerce Giant for North America Domain. Focus is to resolve customer query maintaining the customer centricity.

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  Teleperformance

  Feb 2023 - Feb 2024

  Line traine

  Working as an Subject matters expert to assure the successful delivery of SLA and quality control for the team of 30 people

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  VGL Group

  Mar 2024 - Jun 2024

  Social Media Manager

  Providing exceptional customer support for a UK-based luxury jewelry brand through email and social media channels. Skilled in handling inquiries, resolving issues, and engaging with customers to enhance their shopping experience. Responsible for managing online interactions, maintaining brand reputation, and ensuring seamless communication. Passionate about delivering top-tier service while building strong customer relationships.

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  Teleperformance

  Jun 2024 - Oct 2024

  Acting Team lead

  Provided expert technical assistance for a leading antivirus company, resolving customer issues over calls for US-based clients. Specialized in troubleshooting, software installation, and security optimization while ensuring a seamless support experience. Skilled in diagnosing technical concerns, guiding users with step-by-step solutions, and delivering top-notch customer service with efficiency and professionalism.