Khawla Lamsiyeh

Experience

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  Madaris Anour Lhaditha

  Sept 2017 - Dec 2017

  Teacher of Mathematics and computer science

  -Teaching Mathematics and computer science for 5 classes.-Preparing coursers and pedagogical reports.-Guide and advise students during the learning process.

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  Webhelp

  Feb 2018 - Jul 2018

  Technical Consulting

  -Analyzing and resolving technical ADSL problems.-Guide and help the client to perform manipulations in order to resolve the issues related to ADSL incidents.-Historize each issue in report format.-Being empathetic

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  NOVEC sa

  Aug 2019 - Oct 2019

  Audit Intern

  -Information systems audit-IS governance audit case of NOVEC-Write recommendations

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  SQLI

  Feb 2020 - now

  Independently managed L2/L3 incidents and supported deployments across Richemont e-commerce platforms.Acting as a backup to the team lead: taking decisions during incidents, guiding teammates, and supporting daily operations.Handling high-impact P1 major incidents across critical e-commerce services with a focus on rapid recovery and stakeholder communication.Leading root cause analysis and proposing improvements and action plans for platform resilience.Supporting complex deployments and releases using AEM, Jenkins, and GitLab.Working closely with developers and operations to align issue resolution with business priorities.Proactively suggesting and implementing improvements in monitoring, alerting, and support workflows.Analyzing data using Spark SQL to retrieve KPI and propose improvements Mentoring junior team members and contributing to onboarding and team enablement. Show less

  • Senior Support Engineer @Chanel

    Oct 2025 - now

  • Acting Expert Support Engineer | E-Commerce Operations @ Richemont

    Jul 2023 - Oct 2025

  • Senior Support Engineer | E-Commerce Operations @ Richemont

    Aug 2020 - Jul 2023

  • Junior IT Support Engineer | E-Commerce Operations @ Richemont

    Feb 2020 - Jul 2020