
Amy Sapienza
VP to the CEO / Director of OEM Sales

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About me
Customer Service Manager at Guardian Angel Devices
Education

UW-Whitewater
2000 - 2004Master Degree Counseling Psychology 3.6Activities and Societies: UW-Whitewater Alumni Foundation Association for Endowments. U.S Department of Veterans Affairs: Counseled Post-Deployment, Mental Health Residential Rehabilitation Group. SafeHaven - Freedom from Domestic Violence: Social Services Organization, provides an end to domestic violence through safety, support, prevention and social change. Counseled Youth and Adult Groups. Supported and Fostered the Bridge to Transition. University Bookstore Manager Masters Degree in Counseling PsychologyCertification in Marriage and FamilyAdditional Concentration in Community Affairs

UW-Whitewater
1993 - 1997Bachelor Degree Clinical/Medical Social Work 3.8 Received Academic HonorsActivities and Societies: Berman House Group Home, Norris Adolescent Center- Psychology Department, Counseled Young Men to enter into the workforce and/or reunite with their families. Major in Clinical Social Work.Minor in Criminal Justice.Internship at Norris Adolescent Center for Dually Diagnosed Young Men.Department of Government Affairs - Treating Traumatized Children
Experience

Surgipath Medical Industries, Inc.
Mar 2001 - May 2006VP to the CEO / Director of OEM Sales(A leading manufacture of Microscope Slides, Autopsy Equipment and Biopsy Equipment.) Directly responsible for corporate business decisions including new product lines, marketing and business expansion. Expanded new business ventures resulting in 15% annual sales growth. Served as Corporate VP on the Board of Directors. Rotated OEM departmental duties with the duties of the Corporate VP. *PROMOTED INTERNALLY TO VP OF CEO whilst performing duties of DIRECTOR of OEM SALES*DIRECTOR OF OEM SALES Developed and implemented new product for OEM line. Designed targeted sales base for OEM line and negotiated all sales. Responsible for all international sales. Created service agreements and supervised the sales department. Established GPO contract sales and evaluated private label negotiations. *PROMOTED INTERNALLY TO DIRECTOR OF OEM SALES*DIRECTOR OF SALES AND MARKETING Scheduled and directed the format of new advertising. Maintained advertising budget of $175,000. Created competitive pricing for products. Managed retail and wholesale operations. Supervised 6 national sales manufacturing representative groups around the country *PROMOTED INTERNALLY TO DIRECTOR OF SALES AND MARKETING*SALES MANAGERProspected for new customer base and reconnected with elapsed accounts. Proposed creation of new products and controlled their direct marketing. Directed 5 sales representatives. Initiated and administered product launch. Show less

Filtration Solutions Inc
Jun 2006 - Dec 2012Sales Manager(A leading manufacture and distributor of Industrial Filters.) Managed all operational and supportive functions of the Inside/Outside sales department. Responsible for developing the company’s product brand spirit. Researched the competitor’s angle, identified marketing opportunities and effectively communicated the unique benefits of the company. Conducted the creation, format and implementation of all sales advertising to prospects utilizing ACT/Swift Page. Contributed to the corporate structuring and branding of the company. Utilized NIC/SIC codes, search engines, web and cold calling for new leads. • Increased gross margin on the full product portfolio to 33%.• Applied sales analysis of current product values which resulted in marginal profits in 2012*Promoted Internally to SALES MANAGER*INSIDE SALES / CUSTOMER SERVICE: Generated and closed sales quotes. Provided excellent customer support on product, technical information, lead times. Created and achieved auto-ship programs’ on-site training for employees to comprehend product abilities and proper maintenance. Increased my skills and participated in further sales and product training certification.• Acquired all Goodwill Store sales in WI and IL. • Executed sales growth in individual accounts by 20%. Show less

Palmer Hamilton, LLC
Mar 2013 - Jul 2015Lead Account Specialist, Eastern Region(A leading manufacture of Custom Cafeteria Furniture.) Established leadership for cross-functional sales team approach to foster team cohesion. Assisted Inside Sales/Marketing Manager with sales reports. Created strategic marketing objective for generating new customer leads. Unexpectedly yet instantaneously, led sales team with all nationwide accounts for a two month abrupt changeover. Accountable for all operational and supportive functions of the sales and quoting department. • Directly furthered our first quarter sales (YTD) of an 82% growth over 2014.• Volunteered to educate our Team on the Value Streaming Process. *Promoted Internally to LEAD ACCOUNT SPECIALIST*ACCOUNT SPECIALIST: Daily handling of inbound/outbound customer calls, emails, prospecting calls and provided excellent customer experiences on product support. Prepared and closed quotes. Maintained detailed records for call reports, quotes, sales, and opportunities for follow-up. Provided product specifications, installation assistance and logistics information on a daily basis. Participated in all available training. Utilized Act Marketing Analysis to provide new updates for my territory.• Volunteered to implement a Sales Lead follow-up process from Trade Shows. Show less

Wrought Washer Mfg., Inc.
Mar 2016 - May 2016Territory Sales Manager(A leading manufacture of Custom and Standard Industrial Washers.) Managed sales accounts in a New Midwest Territory including, large national accounts. Compiled target lists for cold calling, customer product expansion. Designed sales reports, and opportunities reports in Sales Force database. Identified departmental key marketing concepts commencing my interdepartmental company training. Created new marketing media for product branding, company reinvestment benefits, and to communicate the unique qualities in which highlighted the company’s diversity. Collaborated with customer service, the custom quoting team and production to serve as a cross-functional Team support.• Volunteered to implement strategies for Lead follow-up. Show less

JACQUET
Aug 2016 - Oct 2020Inside Sales, Account Management at Jacquet Midwest(A distributor and processor of stainless steel and nickel plate.)Trained and utilized French proprietary database for: quotes, stock availability, customer payables, order entry, production status, shipment status. Supported and collaborated with outside sales team while managing own sales territory. Continual customer support. Solid technology understanding to assist customers, overcome objections, expand product line and offer product alternatives as needed for the sale. Solution Selling by way of Team strategic planning. Matured knowledge to quote and get the sale from customer eDrawings. Provided exception customer experiences to cultivate long standing customers which resulted in sales by means of blank purchase orders without providing pricing. *Received quarterly sales bonuses. Show less

Guardian Angel Devices
Feb 2021 - nowCustomer Service Manager
Licenses & Certifications

Compressed Air, Hydraulic, and Dust Collector Filtration Solutions
DonaldsonNov 2009
Employment Law: Avoiding the Legal Pitfalls of EEO, FMLA and ADA
American Management AssociationMar 2006
Hydraulic Filtration
Hy-Pro FiltrationMay 2009
MFT Marriage and Family Therapist
University of Wisconsin - WhitewaterJan 2004
Heating, Ventilation, Air Condition (HVAC) Filtration
CLARCOR Air Filtration ProductsJun 2010
BusinessRich Academy
ActionCOACH GlobalJun 2007
Business Assertiveness Training
American Management AssociationMar 2006
Fundamentals of Finance and Accounting
American Management AssociationFeb 2006
AS9100/ISO9001 QMS Training
Strider InternationalJul 2014
CPC Certified Professional Counselor
University of Wisconsin - WhitewaterJan 2004
Honors & Awards
- Awarded to Amy SapienzaCounseling Psychology Program Department of Educational Psychology Aug 2000 "I supervised Amy Sapienza, while she was counseling callers at First Call For Help, a crisis referral hot-line sponsored by the Mental Health Association in WI. After noting the quality of her work, I highly recommend Amy, based on my experience working with her as well as my professional experience as a Certified Professional Counselor with the State of Wisconsin.” Nancy Coffey MS, CPC, Rehabilitation Counselor, Vocational Rehabilitation, Department of Workforce Development, State of… Show more "I supervised Amy Sapienza, while she was counseling callers at First Call For Help, a crisis referral hot-line sponsored by the Mental Health Association in WI. After noting the quality of her work, I highly recommend Amy, based on my experience working with her as well as my professional experience as a Certified Professional Counselor with the State of Wisconsin.” Nancy Coffey MS, CPC, Rehabilitation Counselor, Vocational Rehabilitation, Department of Workforce Development, State of Wisconsin. Show less
- Awarded to Amy SapienzaDemonstrated Employability Skills Education for Employment Council May 1993 "Amy Sapienza, has met the school districts Business and Industry expectations for Attitude, Effort, Reasoning Skills, Quality of Work and Attendance. Amy has demonstrated a positive attitude and above the average Work Skills and would be an excellent employee. Please give Amy Sapienza preferential consideration of employment. As Chairperson for the Mukwonago Area School District Education for Employment, it is my privilege to endorse Amy Sapienza." Louanne Martin, Executive Director… Show more "Amy Sapienza, has met the school districts Business and Industry expectations for Attitude, Effort, Reasoning Skills, Quality of Work and Attendance. Amy has demonstrated a positive attitude and above the average Work Skills and would be an excellent employee. Please give Amy Sapienza preferential consideration of employment. As Chairperson for the Mukwonago Area School District Education for Employment, it is my privilege to endorse Amy Sapienza." Louanne Martin, Executive Director, Mukwonago Chamber of Commerce. Show less
Volunteer Experience
Certified Phone Crisis Counselor
Issued by DSHS - Division of Vocational Rehabilitation on Jan 1999
Associated with Amy SapienzaCounselor
Issued by Mental Health Systems on Jan 2002
Associated with Amy Sapienza
Languages
- enEnglish
- itItalian
- spSpanish
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