Stuart Lipinski

Stuart Lipinski

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  • Timeline

  • About me

    Senior Technical Project Manager at Storio Group

  • Education

    • Olchfa Comprehensive

      -
  • Experience

    • Lloyds TSB Bank plc

      Jun 1997 - Jul 1999

      Managed the back office department of the contact centre In charge of a team of twelve agents, dealt with all of the usual tasks involved in the day to day running of an inbound call team, including the management, motivation and coaching of the team.

      • Line Manager - Telephone Banking

        Apr 1998 - Jul 1999
      • Team Leader

        Jun 1997 - Apr 1998
    • Swansea College

      Jul 1999 - May 2000
      Call Centre Trainer

      Delivered call centre skills training courses.

    • Ntl

      May 2000 - May 2004
      Service Team Manager

      Managed a team responsible for handling inbound contacts regarding NTL’s broadband internet product.

    • PhotoBox

      May 2004 - Feb 2011

      Responsible for the systems used by the Customer Service team across the PhotoBox Group. Managed the Customer Service department for the UK business, with responsibility for departmental budget, forecasting, service levels, staffing and all other areas of customer experience

      • Group CS Systems Manager

        Feb 2010 - Feb 2011
      • UK Customer Support Manager

        May 2004 - Feb 2010
    • Photobox

      Apr 2011 - Jul 2022

      Responsible for managing the relationship with external users of the PhotoBox API Responsible for the Database Administration Team, providing leadership and advice on projects impacting the wider business.

      • Senior Delivery Manager

        May 2021 - Jul 2022
      • Program Manager

        Aug 2018 - May 2021
      • Senior Business Analyst

        Jan 2015 - Aug 2018
      • Head of 3rd Party Integration

        Feb 2011 - Feb 2015
      • DBA Team Manager

        Apr 2011 - Jan 2015
    • Storio group

      Jul 2022 - now
      Senior Technical Project Manager
  • Licenses & Certifications