Stuart Lipinski

Experience

• 

  Lloyds TSB Bank plc

  Jun 1997 - Jul 1999

  Managed the back office department of the contact centre In charge of a team of twelve agents, dealt with all of the usual tasks involved in the day to day running of an inbound call team, including the management, motivation and coaching of the team.

  • Line Manager - Telephone Banking

    Apr 1998 - Jul 1999

  • Team Leader

    Jun 1997 - Apr 1998
• 

  Swansea College

  Jul 1999 - May 2000

  Call Centre Trainer

  Delivered call centre skills training courses.

• 

  Ntl

  May 2000 - May 2004

  Service Team Manager

  Managed a team responsible for handling inbound contacts regarding NTL’s broadband internet product.

• 

  PhotoBox

  May 2004 - Feb 2011

  Responsible for the systems used by the Customer Service team across the PhotoBox Group. Managed the Customer Service department for the UK business, with responsibility for departmental budget, forecasting, service levels, staffing and all other areas of customer experience

  • Group CS Systems Manager

    Feb 2010 - Feb 2011

  • UK Customer Support Manager

    May 2004 - Feb 2010
• 

  Photobox

  Apr 2011 - Jul 2022

  Responsible for managing the relationship with external users of the PhotoBox API Responsible for the Database Administration Team, providing leadership and advice on projects impacting the wider business.

  • Senior Delivery Manager

    May 2021 - Jul 2022

  • Program Manager

    Aug 2018 - May 2021

  • Senior Business Analyst

    Jan 2015 - Aug 2018

  • Head of 3rd Party Integration

    Feb 2011 - Feb 2015

  • DBA Team Manager

    Apr 2011 - Jan 2015
• 

  Storio group

  Jul 2022 - now

  Senior Technical Project Manager