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Jordan MASSON

Jordan MASSON

Trainee in Training Center Departement

Followers of Jordan MASSON2000 followers
location of Jordan MASSONLyon, Auvergne-Rhône-Alpes, France

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  • Timeline

  • About me

    Information System & Human Ressources Manager

  • Education

    • Chambre de Commerce et d'Industrie de Lyon

      2015 - 2015
      Certificate in the field of Internal Auditing Quality Management

      Requirements of the ISO 9001 norm in terms of internal auditingSteps of an Internal Quality AuditMethods of preparation for the Internal AuditAudit techniquesSharing the audit resultsAudit procedure and related documentsWriting an Internal Audit reportMilestones in an AuditAn auditor's competenciesThe role of communicationThe code of conduct of an auditorDealing with non conformities and customer complaintCorrective and preventive… Show more Requirements of the ISO 9001 norm in terms of internal auditingSteps of an Internal Quality AuditMethods of preparation for the Internal AuditAudit techniquesSharing the audit resultsAudit procedure and related documentsWriting an Internal Audit reportMilestones in an AuditAn auditor's competenciesThe role of communicationThe code of conduct of an auditorDealing with non conformities and customer complaintCorrective and preventive actionsProblem solving methods and toolsNon-quality indicatorsContinuous Improvement process Show less

    • ESTRI Ecole Supérieure de Traduction et Relations Internationales

      2007 - 2010
      Bachelor Degree in Foreign Languages (LEA) Mandarin Chinese & English

      Activities and Societies: Scout leader, Young Ladies Choir First cycle of the Cross-cultural Management, Communication and Events programme- develop an awareness towards cross-cultural diversity in order to adapt oneself and adjust one's communication in an international context- assist in managing international projects- take part in interpersonal communication and engage in cross-cultural dialogue- contribute to the adaptation and creation of multilingual communication materials- research, produce and organise multilingual… Show more First cycle of the Cross-cultural Management, Communication and Events programme- develop an awareness towards cross-cultural diversity in order to adapt oneself and adjust one's communication in an international context- assist in managing international projects- take part in interpersonal communication and engage in cross-cultural dialogue- contribute to the adaptation and creation of multilingual communication materials- research, produce and organise multilingual information in a digital contextThrough a wide variety of disciplines, the following topics have been covered:Module 1. Culture and international affairsModule 2. Trilingual communication, literature, translation and interpretingModule 3. 3P exposure (Projet Professionnel Personnalisé) Show less

    • Ecole Hôtelière de Lausanne

      2010 - 2014
      Bachelor Hospitality Management

      Activities and Societies: Fête Finale extra events committee Preparatory year : Immersion in the world of hospitality. Internship in Operations.Year 1 : Foundation and core competencies.Year 2 : Application, then industry internship at management level.Year 3 : Integration of all skills, knowledge and experience acquired. Strategic management. Option courses. Diploma project.

  • Experience

    • Grand Hyatt Hong Kong

      Jun 2009 - Jul 2009
      Trainee in Training Center Departement

      Administrative tasks (data input, filing)Events coordinator during « People week », dedicated to employeesWriting of Standards of ProcedureTraining scheduling

    • The Vineyard at Stockcross

      Dec 2010 - Apr 2011
      Front Officer

      ReservationsGuest servicesEvents coordinatorCreation of Wine Bible along with Head WinewaiterBilling

    • Rsh quality food concept

      Jan 2012 - Jan 2012
      Waiteress

      Punctual banquetting style extras

    • La Tassée

      Jun 2012 - Jul 2012
      Head Waitress

      Punctual missions involving external events such as Nuits de Fourvière catering or Hôtel de Ville apéritifs as well as a couple of weeks based in La Cuvée groups restaurant.

    • Kudelski Group

      Jan 2013 - Jan 2013
      Hostess

      flow managementinformation providerassistance to strategic partners

    • Swire Hotels

      Jun 2013 - Nov 2013
      Guest Experience Host/Supervisor @ EAST Hotel

      Room allocationRoom inspectionGuest Incident ReportingLiasion with housekeeping department for rush room procedureStaff rotas planningVIP greeting

    • Atlantic Kempinski Hamburg

      Sept 2014 - Apr 2015
      Commis de rang - Alster Salon

      Guest greeting according to chain standardsFlow management through strategic table allocationGuest serviceComplaint handlingGuest experience enhancing schemeStock managementLQA standards ongoing inspection

    • The Park Lane Hong Kong, a Pullman Hotel

      Sept 2015 - Dec 2016
      Guest Relations Officer

      VIP and Executive Floor guests greeting/ escort/ roomingGuest feedback handling/ guest profile updating (CRM)Registration and cashieringRoom assignment/ Rush Room procedureButler serviceDrafting of Standard Operating Procedures (SOP)/ Room CheckRegular meetings planning

    • Black Sheep Restaurants

      Feb 2017 - Sept 2018
      Head of Entertainment

      Black Sheep Restaurants is a celebrated Hong Kong-based hospitality group that specialises in developing niche, thought-provoking restaurant concepts that add to the existing culinary dialogue. Whether recreating popular international concepts for the Hong Kong market or developing standalone restaurants, Black Sheep Restaurants curates distinct dining experiences that tell a story about a particular time, place, culture or cuisine while celebrating the bounty of premium ingredients available both locally and from abroad.My role within the business involved the following:Event Coordination:• Handling of all non-corporate events such as opening parties, festive brunches, late-night get-togethers, live music events, and networking gatherings.• Event concept creation, planification, production and continuous improvement.• Curation and management of events from start to finish, including strategic planning, budgeting, scheduling, implementation, on-site execution, and post-analysis.• Managing and directing multiple partners including audiovisual companies, artists, and restaurant Operations team members; contract and fee negotiations. • Sourcing of prominent brand partners. Experience Curation:• Creation of content for a monthly show that features singers, dancers and actors; creation of scripts, soundtracks, costumes, and run of show.• Sourcing of props and costumes for various venues.• Creation of ad hoc events that excite and energise our guests.Marketing and Communication:• Close collaboration with Design and Communications teams to ensure maximum exposure in social media and the press.• Strategic creation and distribution of content on Black Sheep Instagram account dedicated to the ‘happenings’ within the group.Personnel and Financial Administration:• Recruitment of performers and day-to-day relationship management.• Budget management. Show less

    • Radisson Blu Royal Hotel, Brussels

      Mar 2019 - Feb 2020
      Meeting & Events Sales Coordinator

      Receiving and processing Meetings and Events requests Qualifying the needs of the client in order to personalize offers, evaluating business interest and matching client expectationsNegociating the Meetings and Events product in order to reach a proposal that maximises customer satisfaction and departmental revenue optimization and profitability of the 18 meeting roomsPerforming site inspections with the Meetings and Events customers as part of the selling processAdjusting the proposal to maximize client satisfactionDeveloping and establishing contracts and legal documents linked with the organisation of the eventCoordinating all events from A to ZProcessing cancellations and any client challengesSecuring hotel as well as client payments in due timeEnsuring accurate invoicing in collaboration with the accounting department Show less

    • Radisson Collection Hotel, Grand Place Brussels

      Mar 2020 - Feb 2022
      Meeting & Events Sales Manager

      Ensuring smooth running of the M&E department, where all aspects of guest experience are delivered to the highest levels.Working proactively to maximize guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.Developing and implementing strategies where the M&E department metrics are identified, communicated and delivered, reports and tracking tools are effectively maintained in line with defined initiatives & targets.Effectively managing the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.Preparing and being responsible for the departmental budget, ensuring that sales targets are realized, costs and departmental inventory controlled, target productivity and performance levels are attained.Building and maintaining an effective working relationship with key stakeholders and partners both internal and external, ensuring communications and activities are controlled and undertaken in a timely manner.Establishing and delivering effective programmes that advances sales and profitability.Ensuring adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up.Spearheading the rebranding from Radisson BLU to Radisson Collection Show less

    • LENOIR METALLERIE

      Feb 2022 - now
      Information System & Human Resources Manager

  • Licenses & Certifications

    • Cambridge Advanced Examination

      ESOL Examinations
      Jun 2008

  • Volunteer Experience

    • Volunteer construction worker

      Issued by Un Techo para mi País on Jul 2012
      Un Techo para mi PaísAssociated with Jordan MASSON