Pabitra Das

Experience

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  Market Access Group

  Oct 2009 - Dec 2020

  SENIOR IT EXECUTIVE

  • Manage IT infrastructure and service delivery for the Market Access Group, ensuring seamless operations across global and local offices.• Design, plan, and implement IT network infrastructure to enable efficient data communication between branch offices and global locations.• Oversee the installation, configuration, testing, and maintenance of networks, servers, and workstations.• Coordinate with SBO Heads and project teams to execute various IT initiatives.• Supervise the IT Data Center, ensuring uninterrupted services, including UPS, Cisco routers, switches, and other network equipment.• Monitor and optimize network performance, ensuring integrity and efficiency.Provide specialized support for troubleshooting Cisco routers and switches to resolve network-related issues.• Budget and forecast IT costs, reporting to local and regional teams. Show less

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  Canopus IT Solutions GmbH

  Jan 2021 - May 2022

  IT Support Specialist

  Provided IT support for both daily operations and project-based engagements (1-3 months) for global clients, ensuring system functionality and resolving technical issues on time.Key Responsibilities:• Installed, configured, and maintained Windows/macOS systems and software applications.• Diagnosed and resolved hardware, software, networking, and security issues, ensuring minimal downtime.• Managed Active Directory, user accounts, and permissions, with regular security updates.• Delivered network support (TCP/IP, DNS, DHCP) and configured antivirus software, enhancing system security.• Used JIRA, ServiceNow, and Remedyforce for incident tracking and resolution.• Provided on-site and remote support for clients such as IBM Data Centre, Deutsche Bank, DXC Technology, and BOSCH.• Performed hardware maintenance, system optimization, and routine updates to improve performance.• Documented technical processes, created user guides, and delivered end-user training. Show less

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  5FLOW | IT Solutions and Management Software

  Jun 2022 - Nov 2022

  Support & Configuration Specialist

  • Support and advice for new and existing customers• Processing of reported customer problems and accompanying problems to resolution• Research, diagnose, troubleshoot, and identify solutions to resolve system problems• Adhere to standard operating procedures to properly escalate unresolved issues to appropriate internal teams• Setting up, configuring and customizing our web portals• Conception and creation of documentation, instructions, training documents, etc.• Participation in projects to expand the configuration options Show less

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  FacIT FixIT

  Dec 2022 - now

  IT Support Specialist

  • Technical Support: Provide hands-on IT assistance, diagnose issues, and escalate complex problems as needed.• Hardware & Repairs: Coordinate hardware repairs, replacement handling, and vendor management.• Apple & Mobile Support: Configure, troubleshoot, and maintain iPhones, iPads, and mobile devices.• Network & Connectivity: Set up and troubleshoot network connections for notebooks and mobile devices.• User Assistance & Training: Guide users on hardware, core applications, and data recovery.• Incident Management: Handle escalations and follow up on critical issues.• System & Asset Management: Install, maintain, and track IT assets, including Windows/macOS systems.• Onboarding & Offboarding: Manage user accounts, access permissions, and device setups.• IP & Conference Equipment: Maintain IP phones, printers, and meeting room technology.MDM & AAD Administration: Oversee mobile device and Azure Active Directory management.• SIM & Contract Oversight: Administer mobile SIM allocations and vendor contracts.• Onsite IT Support: Deliver direct, in-person troubleshooting and system maintenance support.• Service Desk & Call Management: Utilize 8x8 apps client to receive support calls from users worldwide. Show less