Poppy Somerville

Experience

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  Hewitt Tennis Coaching

  Jan 2017 - Dec 2018

  Tennis Coach
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  Our Kitchen Table

  May 2017 - Jan 2019

  Waitress
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  Sebastian's Food & Wine

  Dec 2018 - Mar 2022

  As a supervisor at Sebastian's Food & Wine, I was in charge of delegating tasks throughout the day, while ensuring staff were delivery excellent customer service and all customers were looked after.I managed the float and EFTPOS transaction summaries at the end of each day, ensuring everything balanced.

  • Front of House Supervisor

    Sept 2021 - Mar 2022

  • Waitress

    Dec 2018 - Sept 2021
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  Caulfield Grammar School

  Jan 2019 - Mar 2020

  Sports Coach
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  Need a Tutor

  Mar 2021 - Dec 2021

  Biology Tutor
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  BFT

  Mar 2021 - Jul 2021

  Strength & Conditioning Intern
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  Audi Australia

  Apr 2021 - Nov 2021

  Customer Experience Specialist

  As Customer Experience Specialist at Audi in Richmond, I was accountable for managing customer relationship and ensuring customers were seen to by sales representatives and service staff.

• 

  St Kevin’s Old Boys Football Club

  Feb 2022 - Sept 2022

  Strength & Conditioning Intern

  Undertaking my university placement at SKOB involves organising GPS units for all players, delivering pre-match warm-ups, pre-, during and post-match nutrition and hydration, collating and analysing GPS data collected from the match and liaising with coaches about player injuries and rehabilitation. The men’s senior team that I worked with was successful enough to win the VAFA William Buck Premier Men’s Grand Final after also winning the minor premiership that season. It was a great experience and I’m so grateful for the mentoring and connections I made along the way. Show less

• 

  Bluff Road Medical

  Mar 2022 - now

  As receptionist, I work closely with the Practice Manager to ensure smooth running of Bluff Road Medical. I play an integral part in the team that delivers quality care and service to the Practice's clients and patients. I have a key responsibility for the clinics day-to-day operations, of the office and administration functions provided to our clients, patients, psychologists and specialists. The role entails using organisational, patient, accounting, and public relation skills to provide both a considerate and efficient environment. I maintain a high level of moral and caring culture. The role includes making appointments, hospital bookings, telephone reception, billing of patients and receipt of payments, entering patient details, filing, photocopying, faxing, keeping of records and other office administration tasks. As an additional task in my role, I work closely with the accounts team to follow-up outstanding debtors reports and ensure the Practice can continue to build and provide the highest quality care to our patients. Show less

  • Senior Medical Receptionist

    Sept 2023 - now

  • Medical Receptionist

    Mar 2022 - Sept 2023
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  Medical High Performance (MedHP)

  Apr 2022 - now

  Customer Experience Officer

  As Customer Experience Officer at MedHP, I provide timely client service in person and via telephone and emails by processing client payments and appointments using Medicare, HICAPS and Cliniko software. I coordinate with the Business Manager and Exercise Physiologists to track and monitor the client progress and goals, organising memberships and exercise classes where needed. Using my Exercise and Sport Science bachelor degree, I am able to assist members where needed with the equipment and their program, correcting form and technique if required. Show less