Daniel Morgan

Experience

• 

  Australian Army

  Nov 2001 - Mar 2008

  Multimedia Technician
• 

  Treasury Casino & Hotel

  Jun 2009 - Oct 2012

  Customer Feedback Coordinator

  - Collected, logged, and organised customer feedback from the range of casino, hotel, and restaurant locations within the property.- Investigated issues and actioned appropriate resolutions.- Liaised with management and customers during and following investigations and action.- Communicated with customers in a professional manner via phone, email, and face-to-face.- Produced monthly reports on all feedback (~1000 items per month).

• 

  Visionstream Pty Ltd

  Dec 2013 - Aug 2014

  Works Management Coordinator

  - Scheduled work crews installing fibre optic cables as part of the Australian federal National Broadband Network (NBN) project.- Retrieved and organized paperwork required by work crews (e.g. site plans, underground services).- Organized the efforts of a special work crew that dealt with the problem jobs.- Coordinated technicians installing end-user internet hardware in accordance with appointment dates.- Created quotes for 3rd party contractors.- Trained several new team members. Show less

• 

  Languages International

  Jan 2014 - Jan 2015

  English Teacher (TESOL)

  Developed and delivered lessons of business English in-company to senior accountants.

• 

  University of Tasmania - English Language Center

  Jan 2014 - Jan 2014

  English Teacher (TESOL)

  Taught academic English to students preparing for university entrance (relief teacher role).

• 

  Shenker - The Total English Experience

  Jan 2015 - Aug 2021

  I work within the didactic team of Shenker. My time is split between research and analysis relating to Shenker's in-house method of teaching English, and project work. Areas of research and analysis include methodology, assessment, pronunciation instruction, online learning, corpus linguistics, and the performance of students, teachers, and materials. Recently I've developed a new computer-adaptive test of English proficiency and a test of spoken fluency, and am in the process of training stakeholders in schools around the country in their use. Show less

  • Projects and Research

    Feb 2015 - Aug 2021

  • Didactic research and projects

    Feb 2015 - Aug 2021

  • Learning Development and Research

    Jan 2015 - Aug 2021
• 

  English Language Consulting

  Aug 2021 - now

  English Teacher & Consultant