Jihad Abou Jamous

Experience

• 

  Paris Gallery LLC

  Jan 2001 - Oct 2019

  - In-charge of ensuring concept profitability, performing inventory management and sell-throughs, contributing to staff development and succession planning. - Spearheading all assigned retail stores across the cluster consistently with the short and long-term interests of the company to establish a strong relationship with customers, employees, and its associates.- Managed HRM, Staffing, Recruitment, Performance Review, Salary Administration, Payroll Processing & Appraisal. - Rendering advise on store design and projects management across diverse geographies, increasing the efficiency of existing communication channels and introducing new ones.- Driving all e-commerce initiatives across the assigned territories and ensuring all infrastructure and elements of the sales cycle pertaining to the same are taken care of. - Instrumental in product launches, training sales staff, resolving customer problems and reporting to higher management periodically.- Mentoring the sales force, maintaining strong vendor relationships, arranging review meetings with distributors and performing quarterly and year end forecasts.- Monitored the stores P&L and inventory level under the designated area. - Responsible for store audits and BOE (Barometer of Operational Effectiveness) reports. Show less - Responsible for maximizing store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls and delivering the highest level of motivation to the staff members and development of team members - In-charge of deciding store layout and stock positioning and managing stock availability.- Provided training to the section’s supervisor & retail employees for performance enhancement.- Directed and supervise retail staff across several sections to ensure they meet set objectives.- Monitored the store P&L and inventory level. - Developed policies for the merchandising of goods in retail stores.- Evaluated operational and financial records to determine the sales performance of a retail store Show less - Implemented various training programs for the development of the staff for the optimum output in line with the market needs and opportunities.- Oversaw all elements of the showroom right from ambience to decorum, operations and management of showroom floor activities. - Implemented visual merchandising activities like showroom display, stock arrangement in an attractive manner to create effective visual impact for higher conversion.- Enhanced the company’s brand image through effective corporate public relations, promotion activities & sustaining profitable operations with focus on advertising budget and marketing.- Identified cost effective & reliable Vendors/ Suppliers for purchase of requisite materials and spare as well as project procurements. Show less - Retained key focus on business development, planning, implementing and coordinating sales activities to achieve sales and gross profit margins.- Managed key customer and vendor relationships for the boutique and negotiating customer agreements while successfully delivering against the customer's expectations.- Spearheaded the visual upkeep of the business, including via window displays and fashion styling for various advertisements.- Applied and maintained guidelines and standards for visual presentation and store section appearance and recommending and coordinating in-store promotions. Included all aspects of POS, store-section key control and cash management.- Prepared and submitted weekly sales reports to management, assisted other team members with transactions when necessary. Show less

  • Retail Area Manager

    May 2017 - Oct 2019

  • Retail outlet Manager

    Jun 2007 - Apr 2017

  • Retail Supervisor

    Sept 2001 - May 2007

  • Sales Representative

    Jan 2001 - Aug 2001
• 

  United Cool General Trading

  Nov 2019 - Sept 2022

  Stores Operations Manager

  - Managing all Movenpick Ice Cream boutiques across the UAE.- Ensuring that all boutiques within the location deliver an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty- Developing strategies for individual boutiques in collaboration with Boutique Managers, directing strategies to maximize sales performance of the boutiques to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.- Overseeing budgeting, reporting, planning, and auditing.- Confirming that all legal and regulatory documents are filed and monitoring compliance with laws and regulations.- Overseeing the management of product merchandising and inventory to ensure processes flow smoothly.- Hiring and developing Store Managers, setting performance goals, resolving employee conflicts, and encouraging teamwork.- Nurturing exemplary relationships with suppliers and averted any inventory and payment issues. Show less

• 

  Galeries Lafayette

  Sept 2022 - now

  Beauty Department Manager

  - Develop and implement sales and marketing strategies to increase sales and profitability of the beauty section.- Utilize every sqm to generate additional income. - Monitor sales and profitability of the beauty department and make recommendations for improvements. - Coordinate with other departments to ensure seamless operation of the store.- Managing the performance evaluations and disciplinary actions as needed. - Resolve customers complaints and concerns in a professional and timely manner.- Maintain high standards of customer services by providing expert advice and assistance to customers, and by ensuring that staff are trained to the same.- Manage and develop the staff in the beauty section, including hiring, training, scheduling and performance management. - Ensure that the section is well stocked, organized, and clean and all the products are properly displayed. - Monitor sales and inventory levels, and adjust ordering and pricing as needed.- Keep up to date with trends and developments in the beauty industry, and adjust the product mix and marketing strategies accordingly. - Work with vendors and suppliers to ensure that the section has the best possible products at the best possible prices. - Mange budgets and expenses for the beauty section, and provide regular reports to management. - Ensure compliance with all relevant laws, regulations and company polices.- Perform other duties as assigned by senior management. Show less