Victoria Boergermann

Experience

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  Paragon Theaters Village 12 & Splitsville

  Jun 2011 - Aug 2012

  Premier Box Office

  Employed as Following: Usher, Concessionist/Hot Spot, Food Runner, and Box Office.Duties Entailed: Building tours, movie time checklist, organizing, customer service, food orders, cleanliness, cooking, stock, and up-selling.

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  McDonald's

  Jan 2012 - Jun 2015

  Operations Shift Manager

  Provided training and support to crew during times of high volume, quality product and service to customers, maintaining prep for rush periods, and managing food cost and inventory.

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  Percepta ~ Creating customer loyalty for 15 years!

  Jun 2015 - Feb 2016

  Customer Service Adviser

  I accept calls about recalls, feedback, concerns, and sales; then, I advise customers accordingly. I schedule follow ups when appropriate. I document customer concerns and information, and solution provided. I focus on courtesy and respect, first call response, knowledge, and business standards.

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  Medical Data System

  Feb 2016 - Jan 2017

  Insurance Collector

  Adhered to strict HIPPA guidelines, researched leads for insurance payments, corrected and rebilled physician and hospital claims. Met and exceeded daily, weekly, and monthly financial expectations.

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  Quality Medical Care and Indigo Dermatology

  Jan 2017 - Jul 2017

  Administrative Assistant
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  Christian Care Ministry

  Nov 2017 - Feb 2022

  Employee Experience Specialist