Julie Klink

Experience

• 

  Provident Bank

  Dec 1993 - May 1999

  Responsible for the design and delivery of professional development courses to bank employees from VP level to department and branch management to individual contributors. Facilitated courses such as Franklin Quest's Time Quest, time management course, Conducting Performance Reviews, Communication Skills, Relieving Stress and automation related courses. When the bank moved to an automated system to intake loan applications, I taught courses on the new Loan Data Mover system to our branch personnel. Show less Managed the newly created Provident Auto Leasing operations department. Responsible for overseeing the employees that reviewed and keyed all auto leases into our tracking system as they came in from the Greater Cincinnati and Columbus area auto dealerships. Responsible for the development of the processes and procedures the employees followed as well as the creation of the first training manual utilized to train all new leasing employees on our processes and system. In the year and a half that I was with Provident Auto Leasing, it grew from two direct reports to over 20 direct reports. Show less

  • Training Specialist III

    Jul 1995 - May 1999

  • Provident Auto Leasing Section Manager

    Dec 1993 - Jul 1995
• 

  LexisNexis

  May 1999 - Sept 2017

  Responsible for identifying and diagnosing training needs, designing and delivering skills training courses to our sales force, enabling them to excel in meeting and exceeding their customers needs and expectations. I facilitate a variety of professional development and skills courses including the following FranklinCovey courses: Leading at the Speed of Trust, Speed of Trust Foundations, 7 Habits of Highly Effective People and 5 Choices to Extraordinary Productivity along with internal courses on sales methodology, communication, Presentation Skills, Virtual Presentation Skills, Adobe Connect and more. I provide support across LexisNexis segments and have traveled to Asia to facilitate sales methodology courses in Hong Kong, Kuala Lumpur, Singapore and Tokyo, Japan for both our LexisNexis APAC sales professionals and BIS APAC sales professionals. I have developed three mobile apps designed for special program use. I also share responsibility for facilitating our Maximizing Leadership Potential program for high-achieving sales managers as well as our Leadership Development Program for high-achieving sales representatives. Show less Responsible for recognizing and defining training needs, the design, development and delivery of all training for the LexisNexis Large Law, Small Law and Law School sales representatives in the Mid Atlantic Market Area. Training initiatives I was responsible for ranged from product, process and skills courses. Responsible for new hire training of all new sales reps in the Mid Atlantic Market Area as well as on-going skill, product and process development for tenured reps. Provided sales skill and product coaching to new and tenured reps through regular field rides and skills evaluations. Show less Supported LexisNexis training needs primarily at Catholic University of America's Columbus School of Law. Taught first year law school students how to do legal research on LexisNexis, supported Law Review and other Journals ensuring they knew how to utilize the most efficient LexisNexis tools and reliable sources for their research. Taught Prepare to Practice courses for students as they transitioned to Summer Associates and 3rd year law school students preparing to join firms as Fall Associates. Show less

  • Senior Performance Consultant

    May 1999 - Sept 2017

  • Market Area Training Manager

    Jan 2000 - Jan 2008

  • Training Consultant in the Law School Market

    May 1999 - Jan 2000
• 

  FranklinCovey

  Sept 2017 - Aug 2022

  I lead the global team of extraordinarily talented Implementation Strategists for FranklinCovey. We partner with thousands of clients all over the world to analyze their objectives and where skill gaps are keeping them from achieving their goals. We strategize with our clients and design the implementation of learning journeys allowing our clients to achieve the desired learning outcomes. I lead a team of extraordinarily talented Implementation Strategists for FranklinCovey. We partner with our clients to analyze their jobs to be done and where skill gaps are keeping them from achieving their goals. We design and manage implementation of learning journeys for clients to achieve the desired learning outcomes. I partner with clients to diagnose business needs, identify skill gaps and align FranklinCovey solutions to strategic initiatives, goals and competencies. I create custom program solutions to map to those client needs and guide clients through the program implementation process. I manage some of the largest FranklinCovey clients and achieved Chariman's Club two years in a row by achieving my goals.

  • Managing Director, North America & International Implementation Strategist Team

    Jun 2021 - Aug 2022

  • Managing Implementation Strategist

    Dec 2019 - Jun 2021

  • Implementation Strategist

    Sept 2017 - Dec 2019