Wael Bou Mjahed

Experience

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  Phoenicia Hotel Beirut

  Jan 2008 - Jan 2010

  Training Ambassador
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  Elaf Group

  Oct 2010 - Dec 2015

  Training and Development Specialist

  ● Designing and developing training programs with the Training Department Head.● Developing, implementing, and evaluating the annual training business plan to improve effectiveness and practicability.● Provide training programs to F&B, Front Office, Guest Relations, and Housekeeping departments.● Establishing and maintaining contact with external education and development providers, to be able to provide the company with the best available resources.● Ensure that all Company Standards (SOP) are communicated, implemented, and executed at all times.● Developed and maintained accurate Training and development files as per ISO requirements.● Provide periodic reports to management in regard to training and development.● Ensure that Standard Operational Procedures are made for each department.● In charge of mass recruitment from various countries for new hotel openings. Show less

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  Gulf Marketing Group

  Dec 2015 - Apr 2020

  Senior Training And Development Specialist

  Responsible for training the in-store staff (theoretical and on-job training) for all Business Units (Nike, Sun & Sand Stores, Under Armor, Timberland, etc..) across the region to the optimum level and quality of performance, so that stores and regional KPIs are met.● Designing, expanding, and delivering training and development programs based on the needs of the business such as: (Induction Programs, Sales Skills, Customer Service, Supervisory Skills, Product training, and Technical Training) that ensure maximum capacity and productivity in the shortest time possible.● Driving initiatives and supporting the rewards and recognition program.● Assisting the Director of People Operations with performance analysis and reviews.● Ensuring stores and regions reach Training KPI's and rolling out the dashboard on a monthly basis to stakeholders.● Identifying training and development needs within the organization through TNA (Training Needs Analysis), job analysis, mystery shopping results, and regular consultation with business operations managers and human resources departments.● Identifying and applying Training Effectiveness.● Monitoring and reviewing the progress of trainees through questionnaires/reviews/assessments and managers' feedback.● Participating in several training programs with the training team in Dubai HQ to enhance performance and productivity. Show less

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  LIXIL

  Apr 2020 - now

  Regional Product & Sales Trainer

  Conducting training workshops to maximize the confidence and knowledge of Grohe products and the brand in the MENA region, covering all channels of business (Retail, Wholesale, Projects, Developers, Designers, Installers, OTC, and Ecommerce) both internal and external. Providing product & sales training for all sales channels (over than 1500 Trainee per year) in addition to providing technical workshops for Installers and plumbers among KSA.● Conducting training workshops, presentations, and sales meetings online or face-to-face training to support the achievement of the sales targets of the MENA region.● Increasing the product knowledge of the Grohe MENA team.● Supporting Grohe MENA Sales team to conduct product updates and trainings to the Sales Channels● Planning and executing the training plan to influence endorsers.● Designing training materials to improve the effectiveness of the sales force through education on products.● Identifying and implementing training modules to facilitate effective training for employees and clients.● Working with associates to ensure proper communication and complete understanding of GROHE products to all clients, associates and sales staff.● Gathering market feedback and sharing with the sales team.● Conducting technical workshops and creating installation videos for installers/ plumbers for the assembly and disassembly of products as well as proper installation and maintenance as per the TPI.● Support in launching 3 GIVE programs (plumbing schools) in the MENA region. Show less