Ruairi Finnegan

Experience

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  Limerick City and County Councils

  Apr 2015 - Sept 2015

  Helpdesk Support Technician Intern

  Completed a co-op internship with Limerick City and County Council as a member of the Helpdesk Support team.Gained invaluable experience as part of a busy work environment, developing skills in maintaining and establishing networked databases, virtual machines, as well as troubleshooting and resolving numerous types of IT issues experienced on a daily basis.

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  PFH Technology Group

  May 2017 - Apr 2019

  IT Support Technician

  Front Line technical support technician onsite for the major pharmaceutical, Novartis Ringaskiddy Limited.A highly structured work environment, which adheres to strict FDA and other regulatory protocols in all operations on site.Daily duties involve hardware maintenance and replacements, account administrations, and software modifications.Member of multiple projects coordinated between separate departments, including server management and automation of backups.Provide administration on Active Directory for user accounts, permissions groups, and reserved dns entries in a primarily DHCP environment.Have carried out corrective and preventative actions through documented change requests on the production network for a number of data integrity changes. Show less

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  Eir evo

  Apr 2019 - Feb 2022

  · Operating efficiently on a dynamic level 3 Managed Service infrastructure desk. · Designated Customer Champion, acting as an SME, for several Evros’ Enterprise level customers, acting as a single point of contact and key resolver of issues. · Responsible for managing and maintaining customer environments hosted in VMware ESXi, Microsoft Azure, Windows Hyper-V, and physical on premises servers.· Advanced troubleshooting abilities in relation to Windows infrastructure, including DNS, DHCP, Clustering, replication, performance degradation.· High level of experience deploying and managing Group Policy Objects within Active Directory.· Deployment and management of antivirus packages using Symantec Endpoint Protection and Trend Micro.· Experience in Citrix both provisioned and non-provisioned disk deployments, using Citrix Provisioning Services and Machine Catalogue services to deploy vDisks for Citrix machines.· Improvement of efficacy and best practices in customer environments in vSphere, including DRS setup, creation of content libraries, creation of application groups.· Deployment of Citrix Delivery Groups, and application publishing via Citrix Studio, integrated with Citrix Storefront.· Management of both Citrix 6.5 and 7.15 LTSR environments for Enterprise customers.· Operate efficiently under pressure, resolving high severity (P1) cases while on bridge calls with the customer and Service Desk Management. Liaise effectively with Premier Support for manufacturers and providers (Microsoft, Dell, HP, VMware, etc.) to resolve the issues in a manner that is satisfactory to the Service Level Agreements.· Stakeholder management and client communications to manage expectations and maintain updates during sensitive problem resolutions. Show less

  • Cloud Support Engineer

    Oct 2021 - Feb 2022

  • Information Technology Infrastructure Engineer

    Apr 2019 - Oct 2021
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  Viatel Technology Group

  Feb 2022 - now

  • Technical Account Manager

    Jun 2023 - now

  • Enterprise Services Specialist

    Feb 2022 - now