Manpreet Kaur

Experience

• 

  NTPC Limited

  Jun 2016 - Jul 2016

  Internship
• 

  Steel Authority of India Limited

  Aug 2016 - Sept 2016

  Internship
• 

  Total IT Global

  Mar 2018 - now

  Service Delivery Coordinator

  • Be the face of TIG in front of the Client Management Team.• Be the Primary contact point between TIG Onshore and TIG Offshore Support Teams forsuccessful service delivery achievement and high level of customer satisfaction.• Ensure key client stakeholders in the region remain satisfied with TIG services.• Managing incidents via Service Now.• Collaborating with senior management on client account management and growth.• Creating and publishing governance report to client at planned frequency.• Resource Management – Resource forecasting and timely on-boarding of field engineers.• Monitor, Measure & Manage the performance of Service Desk against clientexpectations / commitments.• Maintaining the risk register of projects.• SLA Adherence = 100%.• Partner billing approvals, Monthly billing to client.• Ensuring Project Deliverables are in line with the Quality framework.• Assisted department for implementation of Salesforce custom module• Requirement gathering and performing UAT for the implemented module• Managed the hyper care for Salesforce implementation. Furthermore, support postimplementation to teams. Show less