Yaki Soni

Experience

• 

  Jaipur District Court

  Aug 2018 - Mar 2020

  Legal Advocate

  Practiced as an advocate in District court Jaipur, specializing in civil and criminal litigation,including family law, property disputes, contractual disagreements, and criminal defense.Irepresent clients through all litigation stages with a strong emphasis on legal research,strategic case planning, and persuasive courtroom advocacy. My technical skills includeproficiency in legal research databases like Westlaw and LexisNexis, case managementsoftware such as Clio, and document preparation with Microsoft Office.I have been regularlyengaged continuing legal education.I am licensed to practice in Rajasthan . Show less

• 

  Capline Healthcare Management

  Jun 2021 - Jun 2023

  •Onboarding and inducting new clients through the client launch process.•Achieved client retention rate of 91% by successful renewals.•Served as the main point of contact for 30+ healthcare provider which included resolving any client issues or concerns, coordinating with internal teams to ensure timely resolution.•Pitching clients for add on products, converting leads into upsell opportunities.•Leaded maximum new sale demo calls representing the services offered for new clients.•Worked on Client Relationship Management by building strong, lasting relationships with healthcare providers, making sure they are delivered maximum value from the RCM services, including claims processing, billing, payment posting and collections.•Monitoring client performance metrics, such as claim submission accuracy, payment collections, and overall revenue cycle efficiency, working on quality assurance for improvement.•Handled team of 12 people which includes AR biller, payment posters and callers.•Worked closely with product, implementation, and support teams to deliver the desired solutions client has opted in.•Worked on RCM tool implementation project and successfully implemented it. Show less

  • Team Lead

    Jun 2023 - Jun 2023

  • Subject Matter Expert

    Feb 2023 - Jun 2023

  • Senior Associate

    Jun 2021 - Feb 2023
• 

  TELUS Digital

  Jun 2023 - now

  Customer Sucess Manager

  •Acting as the main contact for client interactions since contract initiation, leading presentations, managing engagement, renewals, handling escalations, and ensuring a seamless client experience.•Pitching clients for new products and existing add on products, converting them into new sale, upsell and cross sell opportunities.•Negotiating and finalizing multi-year renewal agreements with key accounts, achieving the targeted renewal rate by 98%.•Managing 150+ accounts (which includes 12 strategic accounts), advocating relationships and achieving 6-8% increase in each renewal annual contract value.• Working with clients in order to analyze usage patterns, furthermore presenting detailed reports, conducting business reviews (annual/quarterly), ROI analyses, and delivering presentations to C-level executives.•New client onboarding and induction.•Proactively work on customer usage metrics to facilitate Sales which consistently leads in meeting New sale, up-sell/cross sell targets annually and mitigating churn risks for clients at-risk which assists in resulting 98% renewal rate.•Creating growth opps and leads on salesforce for Business development.•Maintaining Salesforce hygiene by clearing stale opps, updating latest client contact details, creating contract and subscription, creating QUIP success plan etc.•Offering product consultations, facilitating discussions on business road-maps, addressing client queries, achieving goals through success plans, providing admin configuration guidance for the platform.•Handling service delivery outrage, invoicing and payment credit concerns.•Promoting product, work upon partial and full time projects leading to achieve desired goal embedded. Show less