D Dhanya Naik

Experience

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  Oda Class

  Nov 2021 - Jul 2022

  Academic Mentor

  End-to-End responsibility of demo classes of the leads. Monitoring the study performance of the student daily. Collating students study data and updating parents on the week-to- week learning status of the students. Converting the demo class leads to Full time subscriptions.

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  Mphasis

  Aug 2022 - now

  Technical support engineer at Mphasis

  Configuring and troubleshooting network devices, maintaining software applications .Documenting entire troubleshooting process of an IT system. Providing first and second level of technical support to end- users and resolving software and hardware issues.