MILIND SHENVI DIWADKAR

Experience

• 

  First Data Corporation

  Aug 2014 - now

  Production Support Analyst

  • Proficient in leading and mentoring cross functional teams in multi-facility environments in order to maximize levels of productivity and timely escalation of vendor as per escalation matrix to maintain maximum link up time.• Handling Electronic retail payment switch like Base24 and working on various profiles like PTD, PTLF, PRDF & HPTC and Tandem environment. • Handling all the queries and technical issues related to Merchant and Merchant Payment raised by CMU (Call Management unit), TMU (Terminal management unit), MS (Merchant Setup and Boarding team), Merchant Payment team and NAC (Network Team).• Managing the Front end applications for both POS and ECOM transactions and monitor production batch jobs, programs, report generation and file transfers for mission critical banking and financial applications.• Provide technical assistance as second level (L2) support for company’s application.• Responsible for tracking of trouble tickets and ensuring the ticket for resolution.• Answer of technical support queries and ensuring that the fixes are implemented for application problems with help of development team.• Responsible for doing testing of the new Master/Visa/Rupay cards on terminal and observing the flow is as per BRD and maintaining the documentation. • Creation and maintaining of documentation for supported applications.• Coordination with customers to resolve technical support issues.• Support Operations, Reporting, Dash-Boards Show less