Deep Enrich
Badïa khadrouf
141 followersTimeline
About me
Customer Care Specialist
Education
Université de tours
2019 - 2021Licence biology, general
Experience
Skello
Jun 2023 - now- Assurer le support pour les demandes de nos clients (Intercom)- Gérer les priorités et trouver des solutions aux questions remontées- Analyser et améliorer les performances de l’équipe- Gérer des projets transverses (arbres de décisions, organisation des process, amélioration du pôle finance)- Contribuer au développement de l’équipe (formation)- Remonter des bugs (Jira)- Utilisation des outils CRM (SalesForce)
Customer Care Specialist Intermediaire 1
Jul 2024 - nowCustomer Care Specialist Junior 1
Jun 2023 - Jul 2024
Licenses & Certifications
Bonnes pratiques de fabrication
Institut du médicament de toursMay 2021
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