Experience

• 

  Westvaco

  Oct 1999 - Apr 2002

  Senior network analyst
• 

  Mwv - meadwestvaco

  Apr 2002 - Apr 2006

  Ess field services lead
• 

  Xerox business services, llc

  Apr 2006 - Jun 2014

  • Client Service Executive/SBU Director, ITO-Disney

    Oct 2011 - Jun 2014

  • SBU Director, ITO-MWV

    Oct 2010 - Oct 2011

  • SBU Executive, ITO-MWV (Interim)

    Sept 2010 - Oct 2010

  • SDM/Senior Account Executive

    Apr 2006 - Sept 2010
• 

  Unisys

  Jun 2014 - now

  30© Copyright 2023 | Empire Social Media LLC d.b.a. Numentum. All rights reserved.Current experience copy & pasteUnisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that. Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability. Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions. Because progress is never finished. Show less Lead the business expansion, management and/or delivery of services and solutions for existing clients and new. Build the business and long-term client relationships, and cultivates service opportunities by driving innovation and establishing engagements to ensure profitable revenue growth for Unisys. Set the overall strategy within their set of accounts and develops other client account executives within the region to achieve growth and profitability. In collaboration with sales, service delivery and commercial management organizations, will manage and deliver client programs which involve multiple service streams; manage orders, revenue, gross margins, implementation of services, SLAs, customer satisfaction, client business planning, contract renewals, governance, reporting structures for key accounts, billings, risk mitigation. Responsible for end to end delivery management, business development, revenue growth, profitability of the assigned P&L, customer satisfaction, and customer loyalty through continuous improvement and focused innovation initiatives in select, critical, multi-year client engagements. Show less The Client Executive (CE) provides leadership in the management and profitable growth of nominated Unisys accounts. The CE works with Unisys service and solutions providers to ensure superior levels of customer satisfaction, profitability and revenue growth for Unisys. The CE is responsible for:- Management of complex client program accounts with multiple service streams and total lifetime contract revenue within the specified limits for the service lines, theater, and country.- Identification, development and closure of new annuity services business opportunities and projects that result in profitable revenue growth measured annually. Participates in or leads the negotiation of contract renewals with clients and 3rd party suppliers. Accountable for profit/loss performance of each assigned account and acts as a primary point of contact for client/Unisys management interface.- Accountable for overall client satisfaction and developing the account as a Unisys advocate. Responsible for conducting a client satisfaction survey on an annual basis to measure the client's satisfaction with Unisys services. Provide feedback to client management on survey objectives, results, and action plans to address client issues/concerns.- Establish senior account management relationships, and develop appropriate control procedures, with the client and Unisys, through line and matrix management. Takes a leadership role in coordinating cross business unit interaction to present Unisys solutions to the client. Conducts client executive management meetings, at least quarterly, with senior client management to review current status/trends and recommend changes to improve performance. Responsible for up-selling services to clients by demonstrating and articulating the value proposition. Responsible to ensure clients are billed in a timely manner, clients pay promptly, per the terms of their contract, and to ensure Unisys remains a vendor of choice for the client. Show less

  • Vice President, Client Management, US&C

    Oct 2022 - now

  • Vice President, Emerging Accounts, US&C Client Management

    Apr 2022 - Oct 2022

  • Director of Commercial Accounts, Client Management

    Jan 2017 - Apr 2022

  • Global Client Executive - Amgen

    Jun 2014 - Jan 2017