Mélanie Oliveira

Experience

• 

  TVI

  Jan 2014 - May 2014

  Stage en tant qu'assistante de production de divertissement

  Préparation de toute la logistique de studio. Prises de rendez-vous pour le public assistant.Orientation et accompagnement des invités.Prise en charge des appels téléphoniques pour le programme.

• 

  Teleperformance Portugal

  Jul 2014 - Feb 2015

  Opératrice de Télémarketing

  Service Clients par téléphone

• 

  Massimo Dutti

  Nov 2015 - May 2017

  • Managed a team of 15 people• Realized the weekly schedule of the team• Managed conflicts• Trained new sellers• Dealt with customers complaints and needs• Opened / closed cash desks• Managed deliveries • Answered inquiries from customers in person and on the phone• Investigated and solved any customer concerns• Dealt with customers complaints and needs• Monitored files and changed phone plans

  • Supervisor

    Jul 2016 - May 2017

  • Fashion advisor

    Nov 2015 - Jun 2016
• 

  Moving People

  May 2017 - Aug 2024

  Customer Support

  • Worked in collaboration with the Commercial and Operational Director of the company• Trained new employees of the society• Monitored and managed emails and calls• Organization and support of customers within the institutions• Weekly planned organizations• Led weekly follow-up meeting• Analysis and selection of resumes• Made contact and appointments with customers• Reports by email following meetings• Monitored and managed of emails and calls• Organization and support of customers within the institutions• Weekly planned organizations• Booked flights and hotels• Managed a team of students in the field• Led weekly follow-up meeting Show less

• 

  Start People Belgique

  Sept 2024 - now

  Consultante RH