Louise Groenner

Experience

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  Walt Disney World

  Nov 2017 - Feb 2018

  Merchandiser

  Merchandiser em lojas de souvenirs dos parques temáticos, resorts e centros comerciais do Walt Disney World em Orlando. Atuação em atendimento ao cliente, vendas, operação de caixa e estocagem de produtos, garantindo uma experiência encantadora e de alta qualidade para clientes. Responsável por zelar pela segurança do cliente e por executar protocolos em situações de emergência.

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  Universidade Federal de Minas Gerais

  Mar 2018 - Aug 2019

  Research Intern

  Conducted research at the Chemistry Department at UFMG, in the Inorganic Chemistry sector under the guidance of Professor Dr. Carlos Alberto Filgueiras. Participated in projects such as: optimization of the synthesis of pigments, acids, and alcohols; purification of quartz in partnership with Simbel Construções. Published an article in the journal Química Nova of the Brazilian Chemical Society.

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  ArcelorMittal Brazil

  Aug 2019 - Jul 2021

  Product Development Intern

  - Acted as a Product Owner developing a Salesforce feature for the Product Development area. Responsible for writing and testing stories, detailing business needs and expectations, optimizing user experience, and generating management reports. Implemented an innovative technological solution, integrating engineering, sales, and pricing areas (Salesforce, Atlassian Jira, and Azure DevOps).- Participated in the development of new products and services for the industry, such as rolled and drawn bars, using SAP, BW, PowerBI, GEDWeb, and Salesforce.- Participated in coordinating a project aimed at increasing steel corrosion resistance at the ArcelorMittal Center for Industry (CIAMI).- Evaluated the performance of developments: analyzed indicators and prepared reports (Excel and PowerBI). Show less

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  Localiza&Co

  Aug 2021 - Dec 2023

  Experience in the technology sector at Localiza Labs, focused on the B2B long-term car rental business area.Responsible for creating vision, strategy, product roadmap, and for prioritizing and managing the backlog according to business strategies and objectives. Involved in the entire product lifecycle in collaboration with design and engineering teams, including phases of: problem discovery, solution ideation, writing user stories with BDD (Behavior Driven Development), defining success metrics, feature launches, analyzing indicators, and collecting user feedback. Primary reference in the company for the digital product, ensuring stakeholder management, communication with interested business areas, and alignment of expectations.March 2022 - December 2022: Acted as a Mid-Level Product Owner for a mobile application focused on creating an enchanting post-sales digital journey for client employees and ensuring a reduction in calls to the service centers.January 2023 - December 2023: Acted as a Mid-Level Product Owner for Salesforce Sales Cloud CRM, focusing on the sales journey, optimizing usability and productivity for the sales representatives as end users. Show less

  • Mid-Level Product Owner

    Mar 2022 - Dec 2023

  • Junior Product Owner

    Aug 2021 - Mar 2022
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  Caju

  Jan 2024 - Dec 2024

  Product Manager

  Responsible for translating business needs and objectives into requirements for the development team, maximizing the value of the company's CRM tool. Collaboration with interested stakeholders to align SalesCloud functionalities with Caju's strategic objectives and with Revenue leadership to understand the strategic directions of the area. Prioritization of Roadmap driven by OKRs, maintenance of the product backlog, and conducting user discovery.Facilitating communication between business and development teams, providing support and training to end users. Participating in the testing and validation processes of SalesCloud functionalities, ensuring they meet requirements and quality standards. Proposing continuous improvements, identifying opportunities for process optimization, and increasing efficiency in the Revenue team's digital journey on SalesCloud. Show less

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  IFood

  Dec 2024 - now

  Product manager