Ed Doolos

Experience

• 

  Lucent Technologies

  Jun 1997 - Oct 2001

  Test, Quality and Production Engineering Manager

  Management of product introduction teams for data (ATM/Frame Relay/TDM) and small business telephony products. • Manufacturing leader for business portfolio management teams.• Supervised production process engineering groups for circuit pack assembly and final assembly to include test, process and quality engineering organizations. • Developed and led teams for process, yield, and quality improvements.• Leadership of the development and implementation of test strategies for final/functional test, Automated Optical Inspection and In-Circuit test.• Leadership of re-engineering for production processes and factory layout.• Coordinator for recruiting, promoting and retaining technical personnel.• Supervision of outsourcing/plant closings, responsible for the transfer of test, quality and production processes Show less

• 

  Avaya

  Nov 2001 - Sept 2013

  Key driver for the development and implementation of global corporate processes for New Product Introduction (NPI) and for the monitoring of product quality from supply chain through customer installation, to include internal and external designs and OEM products.• Leadership for the identification and resolution of critical quality outages, to include root cause analyses, implementation of corrective actions from production to the customer site• Development and implementation of processes for the monitoring of hardware product performance in the field with minimal tools and resources for the collection and analysis of data• Development and implementation of global processes to ensure NPI of new hardware, firmware and software meet requirements for quality, cost and features/performance. Received CEO Quality Award for the successful deployment of processes to ensure the customer readiness of hardware and software products• Customer interactions to include communications with senior leadership and the on-site management of corrective actions and on-going performance to ensure the effectiveness of resolutions Show less Leadership of extended teams, internal and external, responsible for the Operations, Logistics and Supply Chain support of major business units.• Management of cross functional teams responsible for voice, data and messaging product portfolios, sourcing and supply chain• Accountable for ensuring supply chain capabilities to meet forecast and volatile demand changes• Coordination of product management, development, demand planning and order management resources to ensure customer demand and new product introduction goals and requirements achieved• Achieved critical cost reductions through the transfer of production and sourcing to Asia/Pacific region while maintaining service and delivery levels and fulfilling frequent requests for unanticipated demand• Led the supply chain and logistics organizations through end of life for major product lines and transition to alternative product families Show less Leadership of multiple major projects and teams to include product introduction and lifecycle management groups responsible for the introduction of voice, messaging, data and switching products into production with multiple global manufacturing providers.• Directed engineering support for repair of customer returns and managed the technical performance of external repair vendors• Management of test and product engineering groups. • Leadership of on-site quality and technical support of major customer installations. • Led organizations through transition from internal manufacturing to outsourced production.• Key driver for transformation of global supply chain and manufacturing footprint for broad portfolio representing $150M in cost of goods. Simultaneous transitions of major production in North America, Asia and Europe.• Engineering lead for the transition of production to APAC region, to include the evaluation and selection of suppliers and the planning and execution of all major product transitions to APAC suppliers • Developed and implemented extensive organization changes across global locations. • Re-engineered processes for product introduction, documentation and change control. Developed world class organizations and processes to enable remote management of global suppliers. • Member of multiple corporate governance teams for product introductions and corporate portfolio management. • Key leader in evolution of NPI and Change Control processes across the corporation Show less

  • Senior Manager, Operations Engineering, Product and Quality Engineering

    Jun 2011 - Sept 2013

  • Acting Director

    Oct 2010 - Jun 2011

  • Senior Engineering Manager

    Nov 2001 - Oct 2010
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  Avaya Inc. (Wipro Technologies)

  Oct 2013 - Mar 2018

  Principal Consultant

  Engineering lead of outsourced groups responsible for developing and implementing global corporate strategies for quality and providing engineering support for production, and supply chain activities in North America and Europe• Re-engineered global processes for the reporting and continuous improvement of global quality metrics. 75% improvement (reduction) achieved for DOA and In-Warranty return rates for both new and repaired/refurbished products• Leadership for the design, development and deployment of processes and tools for the management of quality issues and projects (process definitions, web based tools for management of deliverables and affected inventories)• Technical lead for critical customer quality issues, to include root cause analysis, overall impact and cross-functional coordination of containment and recovery• Lead for engineering support for NPI (New Product Introduction), production and process and supply chain activities in North America and Europe Show less

• 

  Seagate Technology

  Jun 2018 - now

  • Systems Hardware EE/Circuit Design Team• Configuration Management and Product Documentation• Released Products BOM Engineering • Lead engineer for enterprise systems cost engineering• Core team owner of new procucts cost analysis and reduction opportunities• Lead for product development process phase gate cost deliverables• Analysis of competitive systems costs and identification of potential savings opportunities• Analysis of competitive costs HDDs and SSDs circuitry • Member of multiple Core Teams representing Quality, Customer Experience, Systems Test and Manufacturing Engineering Operations groups• Coordination of global support for new product introduction of high capacity enterprise storage systems• Responsible for ensuring requirements and metrics for quality, reliability, system test, customer experience and factory yields are met or exceeded prior to general availability• Management of products through life cycle milestones and gates

  • Senior Engineering Manager

    Oct 2021 - now

  • Cost Engineer, Competitive Products Cost Management

    Jul 2019 - Oct 2021

  • Reliability Program Manager, Cloud Systems

    Jun 2018 - Jun 2019