Jake Rozzell

Experience

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  AT&T

  Aug 2018 - Aug 2020

  As a Store Manager for AT&T I was responsible for the day-to-day operations of the store which included inventory, sales management, customer interactions, and employee training and development. I was responsible for the hiring for the store sales representatives and acted as a sales leader everyday. * Met and exceeded sales goals at two store locations with a team of sales reps by utilizing ongoing training and bundle techniques to generate high quality sales on phones and accessories. * Hired and maintained high quality staff through workday job ads, phone, and in person interviews, and in store recruiting where possible. * Trained sales reps to ensure they were up to date on the newest promotions and were knowledgeable on all electronics available in the store. * Sold alongside my sales reps to meet service demands and increase total sales. Show less

  • Store Manager (Connect Wireless)

    Jul 2019 - Aug 2020

  • Retail Sales Consultant (Prime Communications)

    Aug 2018 - Jul 2019
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  Target

  Aug 2020 - Apr 2023

  As a Senior Specialist in the B2B department at Target I focus on delivering a fantastic client experience for businesses and nonprofits seeking bulk Target GiftCards and troubleshoot a variety of issues to ensure quality service. * Met and exceeded objectives for the 2021 and 2022 year that include NPS, Average handle time, adherence.* Continued my role as recognition captain into B2B to keep morale high and help employees feel recognized for the work they do. * Maintained personal client contacts for ease of service and to facilitate a personal connection with clients. * Contributed ideas for process improvement during meetings and weekly statuses. Show less As a Senior Specialist in the gift card services department I took a variety of phone and email contacts centered around gift card issues including unrecognized redemption, scam cases, RTS and more while maintaining a high service level. * Met and exceeded goals that include adherence, average handle time, NPS, and personal goals.* Captain in the newly formed recognition committee that focuses on improving employee moral and recognizing employees for the work that they do. Created new programs centered around recognition including recognition All-Stars. * Watched for trends in gift card contacts to get in front of issues and alert management when there is a trend identified. Show less

  • Senior Specialist B2B

    Aug 2021 - Apr 2023

  • Senior Specialist GCS

    Aug 2020 - Aug 2021
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  Emerson

  Apr 2023 - Mar 2024

  Production Supervisor

  As a Production Supervisor at Emerson I was responsible for managing a team of 30+ instrument builders to meet production goals. I was also responsible for hiring and maintaining quality staff, and working with engineers and IB's utilizing lean concepts to make improvements to the production line. *Worked to develop and maintain a team of highly trained staff to meet and exceed daily production goals. *Worked on projects relating to employee engagement and retention including running the employee of the month program. *Hired and managed a staff of 30+ instrument builders. Show less

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  Amazon

  May 2024 - now

  Area Manager II

  As an Area Manager at Amazon I manage 100+ associates and process assistants in pick, amnesty, and count to meet volume and quality goals. I am responsible for the development of associates to achieve excellence everyday and deliver on KPI’s. * Ensure that associates meet customer demand by leading a large team of fulfillment associates in the CAP process path. * Promote and maintain a safe working environment, implement protocols, and ensure associates are trained on safety measures. * Work on projects to improve the wellbeing of associates, encourage operational excellence, and simplify processes. * Deep dive data identify areas of improvement and keep the team moving forward. Show less